Library Assistant Collections Representative

OBJECTIVE

Career-oriented individual seeking a role that will capitalize on my skills. Desiring a role that will offer me the opportunity to expand my 11 plus years of customer service experience, with the opportunity for growth.

QUALIFICATIONS

Organized

Multi-tasker

Team player

Works well independently

Detailed-oriented

Quick learner

Performs well under stress; while taking pressure off of leadership

Knowledge of ACIS System

Easily trained

Professional disposition

Emotionally Intelligent

Microsoft Office Suite

Microsoft Outlook

Internet research

EDUCATION

Jackson State Community College August 2000-December 2001

Paducah Tilghman High School August 1992- May 1996

EMPLOYMENT

June 2013-Current

Coram/CVS Specialty Infusion Services

Billing Specialist (Team Lead Coordinator)

June 2020 -current

Infusion NCPDP Coordinator

Verify Insurance plans and data to confirm accuracy of billing

Review company policies for changes in data reporting changes to management

Confirm Root Cause Analysis per MIR report to verify revenue received for services

Discharge Coordinator April 2019- June 2020

Assist with patient transition into network if company was not contracted with payor

Assist with obtaining authorization required to keep patient in system

Supervisor Suspended Billing May 2017- April 2019

Supervised team to ensure proper documentation was received for each insurance plan

Confirm physicians RX orders in accordance with specified documentation

Apria Healthcare Feb 2011-June 2013

Collections Representative

Call Center Collections

Processing Claims

Billing and Coding

Mailing Claims

Customer Service

Responsible for providing Healthcare information to insurance providers

Stigall Primary School August 2007- Feb 2011

Library Assistant\Reading and Math Interventionist

Responsible for teaching students from different types of books to assist them with learning in ways that made sense to them.

Processing reading test scores

Pulled students out in small groups to receive extra help on math and reading skills.

Yancey Medical Center August 1998 –December 1999

Receptionist

Scheduling patient appointments

Collecting patient copays

Calling in patients medications to local pharmacy

REFERENCE AVAILABLE UPON REQUEST

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