Patricia Thornton

Duncanville, Texas *****

Customer Service and Collections Specialist

972-***-**** (hm) 214-***-**** (cell) (email) adxc3d@r.postjobfree.com Objective

Seeking a position that will allow me to utilize my expertise in Collections and Customer Service. Skills & Abilities

Exceptional Customer Service, Data Entry, File Maintenance, Multi-line Telephone, 10key by touch, Types 30 wpm, team player, enjoy helping others (my gift from GOD). Experience

Children& Family Institute Resource Support Dallas,TX 2016-2019 Served as a receptionist, inviting guests into a professional and welcoming environment. Maintained filing system ensuring that all files are organized. Kept accurate records of children and family cases. Referral resource for clients as well as mentoring clients. Performed numerous secretarial and clerical duties. Unlocking doors Support Clerk Dallas, TX 2014 -2016 Referral resource for clients with felonies such as housing, employment, food, and identification. Ensuring that clients were set up with their classes. Assisting clients with faxing, copying, and shredding documents.

AARP Foundation SCSEP Receptionist/Resource Clerk Dallas, TX 2011-2014 Maintained filing system, Inbound and outbound calling, and multi-line telephone. Ensured all files are organized. assist clients with faxing, copying, and shredding. Vehicle Acceptance Collections Specialist Dallas, Texas 2004-2011 Collecting past due and charged off accounts. Making payment arrangements with the customer on past-due accounts. Posting payments. Issuing Repossessions. Telco Federal Credit Union Collections Manager/Loan Officer Dallas, Texas 1994-2003 Collecting on account 90-120 days past due. Making payment arrangements, posting payments, and determining which vehicles to repossess. Obtained information from customers to qualify them for a car loan.

**Professional References are available upon request**