Service Representative Data Entry

ANTOINETTE ABAKAH

Aurora, CO ***** +1-720-***-**** ****************@*******.***

Summary

Ambitious, career-focused job seeker, anxious to obtain an Security Analyst position to help launch career while achieving company goals.

Dedicated student interested in applying excellent communication and interpersonal skills to a Security Analyst role. Experienced in customer service, and data entry. Comptia Security+ Certified

Skills

Understanding Customer Needs

Team work

Wireless security

Secure authentication

Identity and Access Management

Windows 10

Wireshark

Nessus

Threat modeling

Firewall

Microsoft Azure

Malware Detection

Data Privacy

Security Awareness

Windows 10

Linux

Information Management

Calm and Professional Under Pressure

Efficient and Detail-Oriented

Issue and Complaint Resolution

Vulnerability Assessment

Incident Response

Cloud Security

Cybersecurity

Effective Communication

Data Entry and Maintenance

Customer Service and Assistance

Excellent Attention to Detail

Answering Emails

Troubleshooting

Windows

Experience

Student Nov 2022 to Current

Springboard Cybersecurity Bootcamp Career Track

Successfully completedSpringboard Cybersecurity Career Track Bootcamp Certification with 380+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of an in-depth capstone project. Completed a capstone project where I performed reconnaissance, identified target, run vulnerabilities on a target system, suggested remediation stepsand wrote an executive summary of the process using tools and techniques like nmap, wireshark, burpe suite, OpenVAS, OS fingerprinting, maltego, Nikto I have successfully passed the security plus certification exams Springboard curriculum covered;

35+ mini-projects that

provide real-world context on the world of cybersecurity and 30+ labs that bridge theory to practice.

Mastering skills in systems security, network security, vulnerability, risk assessment and more. Skills: Mobile Devices • Android • Microsoft Office • Troubleshooting • Microsoft Word • Communication

•Teamwork • Virtual Private Network (VPN) - Cloud Security • Wireless network security • Customer Service • Technical Support • Windows • File Systems • Operating Systems • Network Security • Threat Modeling • Cybersecurity • Unix • Linux System Administration • Windows 10 • Windows Server • CompTIA • Active Directory • Wireshark • Firewalls • Network Administration • Microsoft Azure • Cloud Computing • Amazon Web Services (AWS) • AWS

Security • Identity & Access Management (IAM) • Web Application Security • Secure Authentication • Security Management • Programming • Malware

Detection • Data Privacy • Security Awareness •

Information Management

Resolution Support Ambassador (Customer Service) Dec 2022 to May 2023 Sutherland Global (Airbnb)

Resolved customer complaints through calls, chats, and emails using workflow. Enabled customers to feel welcomed, important and appreciated by answering questions about products and services

Maintained customer satisfaction with quick and professional handling of product returns.

Assisted customers in troubleshooting and resolving Airbnb app related issues Mediated issues between users (Guest and Host) to provide a fair resolution or settlement

Directed users on how to reset passwords

Customer Service Representative Sep 2018 to Jun 2021 Travel Empire Limited

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

De-escalated problematic customer concerns, maintaining calm and friendly demeanor.

Remained calm and professional in stressful circumstances and effectively diffused tense situations

Answered customer telephone calls promptly to avoid on-hold wait times Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Assistant / Customer Service Rep. Sep 2014 to Sep 2015 Judicial Service Of Ghana

Answered constant flow of customer calls with minimal wait times. Investigated and resolved clients/staff inquiries and complaints quickly. Entered client up-to date information into computer database system. Provided primary customer support to internal and external customers. Education and Training

Certificate In Cybersecurity Security+ Certified, Cybersecurity Expected in Jul 2023 Springboard Cybersecurity Career Track USA

Bachelor Of Laws, Law Sep 2016

Mountcrest University College Accra, Ghana

Bachelors Degree, English And Political Science Sep 2014 University of Ghana Accra, Ghana

References

Richard Pruitt: Manager at Sutherland (Airbnb) +1-505-***-**** email: *************@****************.***

Christabel Serwonu: Administrative Director at Travel Empire Limited, Ghana

+233********* email: ************@*******.***

Frederick Baidoo

Human resource director at Judicial Service of Ghana +233-**-***-****

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