Hr Coordinator Customer Care
Resume:
MISSCHELLIA
BOWENS
***********@*******.***
Charlotte, NC 28215
SUMMARY
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training, and production scheduling. Sets example for work ethic, punctuality, and quality.
SKILLS
Human Resources Management Systems
Performance Appraisal
New Hire Onboarding
Employee Relations
In-Person and Telephone Interviewing
Adaptable to Changing Conditions
Customer Relationship Management
Training Development and Execution
Time Tracking and Payroll Administration
New Employee Orientations
Problem Solving
Regulatory Compliance
Project Management
Cross Functional Collaboration
Recruiting and Interviewing
Microsoft Office Suite Expert
Proficient with Salesforce/ICIS
HRIS/Dayforce/Paycom systems
Payroll and Benefits Administration
Confidential Document Control
Staff Training and Development
Service Level Agreements
Attention to Detail
Verbal and Written Communication
People Management
Problem Resolution
EXPERIENCE
RECRUITMENT SPECIALIST 01/2017 to 03/2023
Gemini Staffing Group - Atlanta, GA
Recruited various candidates per role and used diverse screening tools to identify qualified talent.
Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
Established and administered comprehensive student recruitments programs to meet organizational objectives.
Contacted all job applicants to inform them of their application status.
Sourced, qualified, and conducted screening interviews with job candidates.
Interviewed job applicants to obtain information on work history, education, or job skills.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Informed job applicants of duties and responsibilities, compensation, and benefits.
Scheduled or conducted new employee orientations.
Reviewed employment applications and job orders to match applicants with job requirements.
Hired employees and processed hiring-related paperwork.
Contacted job applicants to inform them of application status.
Prepared or maintained employment records using human resources management system software.
Analyzed employment-related data and prepared reports.
TEAM LEADER, Customer Care 10/2017 to 07/2022
AvidXchange - Charlotte, NC
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Fostered positive employee relationships through communication, training, and development coaching.
Completed daily quality assurance duties to provide feedback for improvements.
Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Helped mitigate and resolve data issues by analyzing situations and implementing appropriate solutions.
Created and distributed monthly, quarterly, and annual reports to management regarding performance.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Displayed strong telephone etiquette for inbound and outbound calls, effectively engaging and consulting with customers and team members for resolution(s),
Analyzed key performance indicators to identify effective strategies.
Evaluated needs of departments and delegated tasks to optimize overall production.
Worked closely with human resources to support employee management and organizational planning.
Maintained positive working relationship with fellow staff and management.
Provide extraordinary customer care by responding to questions and concerns on account in a fast paced, structured customer care environment.
HR COORDINATOR 10/2011 to 12/2016
Allied Barton - Alexandria, VA
Explained human resources policies and procedures to employees.
Answered employee questions during entrance and exit interview processes.
Managed communication regarding employee orientation and open enrollment for benefits.
Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Developed employee orientation and training programs for new hires.
Handled employee discipline and termination to address policy infractions.
Liaised between management and employees by relaying work information, adjustments, and grievances.
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Scheduled random drug testing for employees to diminish regularity risks.
EDUCATION AND TRAINING
Strayer University - Woodbridge, VA
Bachelor of Science
Business Administration, Contracts and Acquisitions
REFERENCES
REFERENCES Available upon request
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