Rasha Farouq Mohamed

Mobile: 011********

Email: adxc05@r.postjobfree.com

Work Experience

● 2021-2023: IT Operations Administrator

Responsibilities :

● Follow-up and monitor the remote IT operations including system performance, availability, and capacity and identify any issues or concerns and take appropriate measures to address them.

● Lead interactions with customers on service-related issues and ensure issues are promptly resolved within the deadline.

● Manage meeting minutes to ensure actions are completed on time.

● Developing strategies to improve customer satisfaction with the IT department’s services.

● Ensuring ongoing customer satisfaction by efficient planning of field operations, timely tools and parts delivery and timely resolution of customer issues.

● Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction.

2015-2022 : Students Affairs’ administrator at Sun Language School Responsibilities:

● Administer the student lifecycle' from registration or admission to graduation or leaving.

● Provide administrative support to an academic team of teachers.

● Coordinate examination and assessment processes.

● Maintain high levels of quality assurance, including course evaluation.

● Contribute to policy and planning.

● Prepare reports and statistics for internal and external use. 2012-2014 : Photo Retoucher(editor) at Digital photography studio. 2007-2009: Admin specialist at a computer training center. Education

● 2005: BSc Biological Science, faculty of Science, Tanta University Career Objective

● To get a challenging position in which I can utilize my experience. Languages

● Very good command of spoken and written English

Computer Skills

● Windows

● Microsoft office package

● Photoshop

Soft Skills

● Efficient time management

● Good team player

● Self-learner

● Work under pressure

Personal Information

Name: Rasha Farouq Mohamed

Nationality: Egyptian.

Address: Misr Elgedida, Cairo, Egypt

Email: adxc05@r.postjobfree.com

Mobile: +2-011********

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