Network Operation ctr. Analyst

Glen A. Bruno Sr.

Inglewood, Ca *****

Cell 310-***-**** ***************@*****.***

Significant and diversified Computer Experience and Leadership; Very strong background in Systems Technical Support including Local Area Network, Wide Area Network, Computer Security, Computer Operations, Data Communications, and various Personal Computer hardware & software. Certified Facility Security Officer and COMSEC Custodian. Manager and Supervisor.

• Cisco Routers (1700 – 7500) • Gateways • Switches (2900, 3500 and 6500)

• Nortel Passport Switches • Ascend • IVMS4200, IVMS4500, HIK-Connect

• Token Ring • Ethernet • ATM -Frame relay

• Codex Pad • DAX/VEC • Modems

• VPN/OSI/Layers CRAYS • Unix/DOS • Video Surveillance cameras

• TCP/IP • RACF • Juniper, ATRAN Router

• HP Open-view/ HP NNM • Netcool • IP40 boxes

• Firewalls • OSPF • MS Office/Windows integrations

Professional Experience:

NTTDATA (Supporting Cedar Sinai NOC El Segundo, Ca) Mar 2021 to Present

Monitor Health of Cedar Sinai, on Spectrum, Snow, Outlook, Eaton, Big Panda, and EOG.

Manage work queue in SNOW. Opening troubleshooting, managing, updating Incidents.

Responsible for P1 and P2 incident with or without a bridge, update and escalation to on call, upper management.

Coordinate vendor and tech access, by creating Work Order with Security. Also provide escort, if required.

Support server patching, planned maintenance outage, and decommission and installation of Servers, Blades, and Firewalls.

Coordinate shipping and receiving activities for NOC El Segundo and Phoenix NOC.

Inventory, assets, equipment, and cabling installations, when require in the Data Center.

Monitor and troubleshoot backups for Window/Linux.

Coordinate systems maintenance and notifications for various departments.

Maintain necessary tools and supplies for NOC

Mobiz Inc (Redlands Ca) Level 1 Tech Support Engineer Nov 2021 – Jan 2022

Field Support Tech Engineer on Customer site

Supported user in a Citrix, and Azure Environment

Addressed Client issue from Phone, MS Teams, Outlook, Wyse, Z3, Desktop, Laptop, Jabra Headset and remote access

Re-Imagining and updating work station and Laptops for Client

Department of Social Services (Los Angeles, Ca) JUL 21 – Aug 21 TEMP.

Inventory of employee’s returning back to work equipment

Re-Imagining and updating work station with windows and updates

Hikvision USA Tech Support Engineer, City of Industry Dec 2016 – Jul 2020 (Laid off due to Covid -19)

Support includes installation, testing of Cameras, NVR/DVR and Extender, remote assess, and various other peripheral devices and software.

Mentor new staff member to address calls and emails for correct procedures.

Was able to implement procedure for assisting getting End User the proper assistance.

Activities interaction with application software, Hikvision cameras, and operating systems to diagnose and resolve unique, non-recurring problems.

One-on-one consultancy to customers ranging from distribution partners to end users.

Assists in the maintenance and testing of network servers and associated equipment.

Independent analyses, communication and problem solving and troubleshooting

Aten/IOGEAR Irvine, Technical Support Engineer, Irvine Ca, Oct 2013 – Jul 2016

•Answer incoming calls and email from customer, troubleshooting and resolved problem.

•Received incoming calls from End-User for installation and product assistances.

•Assist customer with KVM, MATRIX DEVICES, VIDEO EXTENDER, COMPUTER SWITCHES and many more.

•Design and assist customer with custom installation troubleshooting product,

•Assist and train sale staff with new Products and installation issue onsite and offsite.

•Set up and configure for customer and ATEN at Trade shows and customer site.

•Assisted in beta testing for products and making commercial for the company product.

•Assisted in Demo set-up and writing of product guides

•Inspect and confirm new product meet or exceed requirements before release to consumer.

Brand New Electric, Consultant/Owner Gardena, Ca May 2011 – Dec 2016

•Basic TV, Computers, Wireless router and Electrical Installations

•Design customs TV, Computer, installation for end user.

TelePacific Communication, Online Tech, Los Angeles, Ca MAR 2011 – May 2014

•Online Tech supporting Cisco, Juniper, local line issue, and telco issue

•Was able to get the call abandon rate down

•Receive call from customer reporting connective issue

•Open ticket in remedy to troubleshoot call

•Support calls on VOIP, MPLS, PRI, EOC, EOFW, T1, Integrated T1, VPN, DSL, and MPLS.

•Troubleshoot and resolving customer complaints and issues.

•Help streamline procedure for dealing with customer and troubleshooting.

BT- INFONET, El Segundo, CA 1994 – 2010

Network Control Tech/Global Support Analyst

Sr. Global Support Analyst

•Team lead/Supervisor as required.

•Decreased abandon rate call

•Provided analysis and evaluation of client wide area network (WAN) operations and recommended technical solutions to achieve total systems augmentations.

•Provided analysis support of and troubleshooting on Frame Relay, Network Trunks and Node, Network and Customer support via telephone.

•Interacted with all level of management and client personnel.

•Beta tested RSA Security key system

•Evaluated analysis escalated and resolved client & internal network issues.

•Maintained connectivity of Infonet products and Network disciplines, including Cisco, Routers, Siemen, Infolan (TCP/IP), IDNX, Backbone issues, Secure ID Internet connective, slow response problems, DSU/CSU and other various modem types.

Network Control Technician

•Monitor the Network Management Systems for all networks controlled by the Network.

•Management Center including; X.25, TCP/IP, T1, Cell/Frame Relay Networks, ATM, and DPN.

•Performed necessary diagnostics following Problem Determinations Procedures to isolate the network problems.

•Opened trouble tickets as results of the diagnostics.

•Implemented appropriate corrective action and /or involved other organizations/vendors for repairs.

•Updated and maintained administrative documentation on all supported networks.

•Assisted Field Support personnel on network maintenance and customer installations.

Additional Experience:

The Walt Disney Company, Burbank, CA (4 years) - Computer Support Analyst (Consultant) (1500 user) windows upgrade and installations.

INFOTEC Development Inc., Space Systems Div., LAAFB (8 years)- Information Systems Security Specialist (Manager Staff of 12) (Certified Security Facility Officer) (worked on Space Shuttle for NASA SCIF)

Litton Data Systems Divisions, Van Nuys, CA - Government Security Rep. (5 years) (Facility Security Officer) responsible for all classified computer and document, Inspection form DOD, and daily operations at the facility.

US. Navy Cryptologic technician Operation/Tech (E-6 CTO1,16 years active duty (Honorable Discharge).

Education & Certification

California State University, Northridge – emphasis in Computer Science & Electrical Engineering

BS Computer Science, via US Navy, CCNA, (CCNA- Security, CISSP, CCNA WIRELESS, and CEH)

Clearance: Inactive Top-Secret SCI

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