Data Entry Customer Service
Resume:
Cecilia Rosas
Stockton, CA **207
Cell 209-***-****
Email: *********@*******.***
Objective
To obtain a position where I can utilize my skills and experience combined with my excellent communication skills to benefit my employer and my customers.
Qualifications
Bilingual (English/Spanish)
Excellent customer service
Computer literate: MS Word, Access
Process/underwrite insurance policies
Excel, Power Point, Publisher
Meet employer grooming standard
Filing (alpha/numeric)/Data Entry
Excellent time management skills
Telephone etiquette/Mail distribution
Follow written/verbal instructions
Multi-line phone operation/Billings
Well-organized/Multi-task oriented
Familiar with AS-400, X25 Bristol West
Stand for prolonged period of time
FSC rater document/Typing 45 WPM
Work well under pressure
Operate basic office equipment
Quick learner/team player
Supervise and train new staff
Detail-oriented/Strong work ethics
Work Experience
Recovery Specialist West Asset Management – Stockton, CA Answered phones, took messages and operated multi-line phone system. Performed record keeping, filing, scheduled appointments, billings and data entry. Contacted people who owed money to the banks and debts collections. Processed over 600 calls a day. Resolved confrontational situations appropriately. Provided best customer service to the public with courtesy.
Sales Agent/Customer Service Sol Insurance Service - Stockton, CA
Sales Agent/Customer Service Fred Loya Insurance – Stockton, CA
Sales Agent/Office Manager Capital City Auto Insurance – Stockton, CA
Greeted and assisted customers, answered phone calls, filings. Processed monthly payments, insurance/underwrite policies. Provided customer’s insurance quotes. Trained new personnel in company policy and procedures. Implemented procedures to increase sales and promote business. Handled customer inquiries and complaints professionally.
Education
America’s Training Center – Insurance Sales Certificate – Sacramento, CA
Stockton Unified School District – GED - Stockton, CA
References Available Upon Request
Contact this candidate