Cecilia Rosas

*** ********* ****

Stockton, CA **207

Cell 209-***-****

Email: adxbyq@r.postjobfree.com

Objective

To obtain a position where I can utilize my skills and experience combined with my excellent communication skills to benefit my employer and my customers.

Qualifications

Bilingual (English/Spanish)

Excellent customer service

Computer literate: MS Word, Access

Process/underwrite insurance policies

Excel, Power Point, Publisher

Meet employer grooming standard

Filing (alpha/numeric)/Data Entry

Excellent time management skills

Telephone etiquette/Mail distribution

Follow written/verbal instructions

Multi-line phone operation/Billings

Well-organized/Multi-task oriented

Familiar with AS-400, X25 Bristol West

Stand for prolonged period of time

FSC rater document/Typing 45 WPM

Work well under pressure

Operate basic office equipment

Quick learner/team player

Supervise and train new staff

Detail-oriented/Strong work ethics

Work Experience

Recovery Specialist West Asset Management – Stockton, CA Answered phones, took messages and operated multi-line phone system. Performed record keeping, filing, scheduled appointments, billings and data entry. Contacted people who owed money to the banks and debts collections. Processed over 600 calls a day. Resolved confrontational situations appropriately. Provided best customer service to the public with courtesy.

Sales Agent/Customer Service Sol Insurance Service - Stockton, CA

Sales Agent/Customer Service Fred Loya Insurance – Stockton, CA

Sales Agent/Office Manager Capital City Auto Insurance – Stockton, CA

Greeted and assisted customers, answered phone calls, filings. Processed monthly payments, insurance/underwrite policies. Provided customer’s insurance quotes. Trained new personnel in company policy and procedures. Implemented procedures to increase sales and promote business. Handled customer inquiries and complaints professionally.

Education

America’s Training Center – Insurance Sales Certificate – Sacramento, CA

Stockton Unified School District – GED - Stockton, CA

References Available Upon Request

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