Service Agent Support Representative

SERGIO A. VELASQUEZ

+1-619-***-**-** *******.**@*****.***

EDUCATION

Economics & Data Science San Diego City College

Expected June 2025 San Diego, CA, USA

•Fulfilling Economics degree prerequisites prior to transferring to a 4 year university

Learn TEFL Ltd. Teaching English as a Foreign Language

October 2020 Toronto, Ontario, Canada

•120 Hour TEFL Course

•Certificate Number: CLT201024H0CP

Liceo Tricentenario High School Diploma

December 2017 Medellin, Colombia

•Graduated with honors

EXPERIENCE

Go2 Bilingual Program Support Representative

June 2022- April 2023 Remote

•Provide excellent customer service support for major scholarship processing company

•Effectively communicate with clients on many support channels including, telephone, email and chat

•Process complex scholarship application documentation including tax and FAFSa forms, and issue payments

•Manage funds and assist scholarship winners with payment receipt.

•Collaborate with cross-functional teams to improve program efficiency and customer satisfaction.

Independent English & Spanish Tutor

September 2020-Present Remote

•Provide online classes and assistance for ESL adults and children levels A2-C1

•Emphasis on speaking and fluency, assistance with reading and auditory comprehension

•Guide students in self-study with personalized material to develop their English proficiency

CaliColombia Investments Interpreter & Bilingual Administrative Assistant

July 2019-Present Medellín, Antioquia

•Translate legal documents from Spanish to English

•Real estate investigation and personnel recruitment

•English/ Spanish interpretation in meetings with lawyers, realtors, and perspective property owners

TeleMed Solutions BPO S.A.S Bilingual Customer Service Agent

June 2020-October 2020 Remote

•Provide technical support for clients of Fortiva Retail Credit and Bank of Missouri in English and Spanish

•Assisted customers with account inquiries, troubleshooting, and resolving issues.

•Achieved customer satisfaction targets and received positive customer feedback.

Colombia Immersion Spanish School S.A.S Spanish Language Coach

January 2019-April 2020 Envigado, Antioquía, Colombia

•Developed and implemented personalized lesson plans to meet individual student needs.

•Tutor students learning Spanish as a foreign language through verbal coaching sessions

SKILLS

•Fluent English & Spanish.

•Microsoft Office Suite, Adobe, Zendesk, Lumen5, Rytry

•Google Suite

•Fast learner, highly motivated

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