Service Representative Imaging Specialist

Kareem Norwood

317-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Effective customer service representative with over 15 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs. Calm and composed in stressful situations. Smoothly manage workflow and optimize team strengths to meet quotas.

SKILLS

Adaptive team player

Microsoft Office expertise

Courteous demeanor

Inbound and outbound calling

Clerical support

Call center experience

WORK HISTORY

03/2021-2/2023 Imaging Specialist

Harrison National Employment-Indianapolis, IN

Provided assistance with inbound and outbound documents processes, document sorting, logging and work order creation.

Prepared digital files, physical documents and work request in compliance with company guidelines.

Compared incoming data against quality, integrity, and accuracy.

Prepared documents for projects in accordance with project manager, team or client specification.

Maintained and organized document flows by using excellent planning and multitasking skills.

4/2014-07/2020 Service Representative

Safelite Auto Glass-Indianapolis, IN

Updated account with current information.

Escalated complex issues and setup appointments for further service.

Resolved customer concerns with friendly and knowledgeable service.

Informed customers about billing procedures, processed payments and provided payment options assistance.

08/2013-02/2014 Customer Service Specialist

Xfinity Cable-Indianapolis, IN

Assisted customers in making payments on accounts and setting up payment plans.

Displayed strong telephone etiquette, effectively handling difficult calls.

Described product highlights and benefits to help mitigate complaint.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

08/2005-06/2012 Service Representative

Safelite Auto Glass-Indianapolis, IN

Delivered service and support to each customer, paving the way for future business opportunities.

Documented conversations with customers to track request, problems and solutions.

Consulted with customer to determine the best methods to resolve service and billing issues.

Deescalated problematic customer concerns while maintaining calm and friendly demeanor.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

EDUCATION

05/1995 High School Diploma

Warren Central High School-Indianapolis, IN

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