Associate Customer Service
Resume:
RESUME
** ******’s Gap Rd. Tel:615-***-****
Nashville, TN 37205 Email: ********@***.***
Successful underwriter with 15 years of experience in the insurance industry in the US. Have worked for several years in similar field of work in Guyana, South America. Focused and detailed with managing computer and paper documentation of a variety of policies and coverages. Detailed evaluator of customer’s needs and input of data. Helped to generate sales and retain customers. A loyal, dependable, and responsible individual.
WORK HISTORY
Allstate Insurance Company Nashville, TN 2018 to present Allstate Insurance Company Queens, NY 2007-2018
RESPONSIBILITIES
Process customer’s premium payments.
Write new business policies and make changes to existing policies. Daily interactions with customers in person, and by phone. Answer questions about coverage, rates, claim status. Review policies and referrals to appropriate agent or corporate office. Report and file claims forms.
Trevor Karran Law Office Queens, NY 2006-2007
RESPONSIBILITIES
Filled out immigration forms.
Prepared closing documents for sale of properties. Scheduled appointments.
GTM Insurance Company Georgetown, Guyana 1986-2005 Supervised and trained staff. Prepared evaluation reports. Visited local offices to conduct training and implementation of guidelines. Processed transactions from branch offices locally and in the Caribbean. Prepared reports for management and board meetings. Underwritten applications.
Assisted with claims settlements.
LICENSING AND CERTIFICATION
Licensed in property and Casualty Insurance
Fellow, Life Management Institution Designation (FLMI) Associate Customer Service Designation (ACS)
Certificate in Fundamentals of Life and Health Insurance - Level 1 TRAINING
Advanced supervisory management
Effective Supervision Workers who interface with the public Intermediate course in auto insurance.
COMPUTER SKILLS
Microsoft Word, Microsoft Edge, Windows XP, Google, Social Media Apps Introduction to PC-DOS, basic programming in dbase 111 and Lotus 1-2-3 EDUCATION
LCC (London Chamber of Commerce) book-keeping.
GCE O’Levels - Mathematics, English language, history and economics. Pitman’s examination – Shorthand, typewriting and advanced English. Secondary school’s proficiency examination – mathematics, English language. General reasoning and social studies.
REFERENCES AVILABLE UPON REQUEST
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