Customer Support

JOHNVEN ISHMAEL

CALLADO

OBJECTIVE

Seeking a position to contribute my skills and

ability to grow with an exciting and innovative

organization

ADDITIONAL DETAILS

Nationality: Filipino

Marital Status: Single

Driving License Category: Professional

EDUCATION

B.S Nursing – March 2011

Adventist Medical Center Manila

CERTIFICATIONS/TRAININGS &

SEMINARS

Mechatronics Servicing NC II

MFI Foundation Inc.

August – October 2015

Automotive Servicing NC II

Don Bosco Technical Institute

November 2015 – May 2017

(LIDAR )Light Detection and Ranging

Annotation : Remotask

December 2021

SOFTWARE / APPLICATIONS

Operating Systems: Windows OS Mac OS

Linux Distro: Ubuntu Elementary OS Oracle

NetSuite Salesforce Zoom Zendesk Slack

Microsoft Teams Microsoft Outlook Google

Suite

LANGUAGES

Filipino

English

WORK EXPERIENCE

Foundever, Philippines, Makati 1224

October 2022 – April 2023

CSR – Anti-Money Laundering-Voice / Third Party Authority

Performed Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on new and existing customer to fulfill Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) regulatory requirements in multiple jurisdictions following Australian Banking and Finance Industry policies and procedure.

Specify levels of authority and appoint additional individuals (Authorised Signatory/Power of Attorney), Financial Services Professional (Financial Adviser) and Companies and Organisation to a client’s account Acquire Asia Pacific Inc., Philippines, Pasig 1605 March – July 2022

CSR - Valuation Support Coordinator

Responsible for accurately reviewing, verifying and processing information related to real estate properties: Dwelling/Strata/Vacant Land.

Works with various software to identify consistencies and discrepancies of documents such as contract of sales and building contracts while adheres to Australian Banking and Finance Industry for residential valuation report.

Alorica Teleservices Inc., Philippines, Makati 1231 September 2020 – January 2022

Technical Support – Customer Experience

Provide initial support to client having issues with products, services or procedure, equipment malfunctions and installation, troubleshooting, warranty claims, dispatching service, parts inquiries and follow up with all open cases through completion.

Ubiquity, Philippines, Taguig 1630

March 2019 – April 2020

Risk Operations Analyst - Risk Management / Banking & Financial Services

Performed fraud investigation and processed disputes or claims and identifying charge backs relating to e-commerce transactions and other payment-related procedures including Visa/MasterCard while following federal government guidelines.

The Turf Company, Philippines, Makati 1203

June 2017 – December 2018

Service Technician – Golf Course Equipment - Irrigation System

Perform complex diagnostics, service repairs of electric, gas-diesel power vehicle and maintenance work on agricultural and turf equipment according to original manufacturer’s instructions. 4002 Cordillera St. Olympia Village

Makati City 1207

**************.****@*****.***

+63 976 – 274 - 1295

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