Motivated hard-working individual who demonstrates strong work ethic and creative ability. Technical professional with support experience in Linux and Windows systems. Seeking a position I can use my skill set and experience to contribute to an organization’s operational tempo and growth.

SKILLS

●Linux and Windows systems administration and troubleshooting.

●Experience with LVM to manage filesystems, logical volumes, volume groups, and physical volumes.

●Active Directory experience managing user accounts, groups, and computer objects.

●Highly proficient with Windows 7, 8, 8.1,10 and MAC OS X, troubleshooting iPadOS, iOS, watchOS, MacOS.

●Experience troubleshooting application issues.

●Experience replacing hardware in desktops and laptops.

●Bilingual, fluent in English and Spanish.

EXPERIENCE

EasBrynn LLC 2022 - Present

Remote

Junior Systems Administrator (Contractor)

●Manage RHEL 7 and 8 systems and perform maintenance as required.

●Investigate utilization on Linux filesystems for analysis and cleanup.

●Modify Linux system storage allocation for increase requests using LVM.

●Help end-users and staff with account access issues and adding permissions.

●Used ServiceNow ticketing system for change, requests, and incident tickets.

●Perform problem assessment and resolution following IT standards.

●Patch Windows systems using WSUS adhering to maintenance windows.

●Work with AWS EC2 instances and perform maintenance for AWS retired hardware.

●Work with Microsoft Azure and perform maintenance required.

●Work with VMware vCenter to manage virtual machines, modify resource allocation, snapshot management, and troubleshoot VM related issues.

●Manage 37,000+ accounts and 9,000+ endpoints.

Kelly Services 2021 - 2022

Remote

Senior Remote Mac+/Apple Support Advisor

●Maintain satisfactory resolution in a high call volume environment.

●Promoted to help with Mac devices in addition to previous role and responsibilities.

●Resolved issues with drives, crash reports, applications, and Mac startup failures.

●Escalation of customer complaints.

Remote Apple Support Advisor

●Account security crossed trained.

●Assisted callers with their Apple iOS devices, focusing on iPhones and transferring customers from Androids to iPhones.

●Assisted callers with their Apple accounts in any way needed, while maintaining guidelines, scope of support, and maintaining customer satisfaction.

Autozone 2019 - 2021

Zebulon, NC

Customer Representative

●Assisted any customers with friendly, informative, helpful service.

●Close out the register and update cash flow daily.

●Completed opening and closing duties.

EDUCATION

Nash Community College 2019 - 2021

Rocky Mount, NC 27801

Computer Engineering Technology

Completed 22 credits towards an AAS degree.

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