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Truck Driver Customer Service

Location:
Lilongwe, Central Region, Malawi
Posted:
May 25, 2023

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Resume:

CURRICULUM VITAE

Samson Muhiwa

Physical Address : Near Ministry of Works Camp, Likuni, Lilongwe Malawi

Permanent Address : Madisi Trading Centre, P.O. Box 43, Madisi, Malawi

Mobile: +265-***-***-***

E-mail: adxbte@r.postjobfree.com

Objective:

A highly skilled and safety-conscious truck driver with 17 years of experience seeking a challenging position as a truck driver. Committed to providing exceptional service, ensuring passenger safety, and maintaining an exemplary driving record.

Summary of Qualifications:

- Extensive knowledge of traffic rules, regulations, and safe driving practices, locally (Malawi) and regionally (SADC).

- Proven ability to operate a variety of vehicles, including cars, vans, trucks, tankers and buses.

- Excellent geographical understanding of local (Malawi) and regional (SADC) routes.

- Exceptional communication and interpersonal skills to interact effectively with workmates and clients.

- Strong problem-solving abilities to handle unforeseen situations on the road.

- Dedicated and punctual professional with a strong work ethic.

- Valid CE Category PGD license with a clean driving record.

- Fluent in English.

Work Experience:

Truck Driver, Xpress Logistics, Lilongwe, Malawi

October, 2015 to Present

- pre-inspect trucks, tippers, tankers, buses and any other company vehicles as assigned and record issues.

- drive and operate trucks, tippers, tankers, buses and any other company vehicles as required by management in safe and timely manner.

- pick-up goods and materials, verify loads for accuracy and deliver them as instructed

- load and unload cargo

- completing and verifying all paperwork and necessary documentation to comply with requirements f the authorities.

- Maintain a clean and well-maintained vehicle, conducting regular inspections and reporting any maintenance issues. Ensuring compliance with all safe work practices, policies and processes at all times.

- Follow established routes and utilize navigation tools to determine the most efficient travel plans; this involves following instructions; locating and reading location and road maps.

- keep activities log and log hours

- report road incidents to the dispatcher

- Handle cash and process payments accurately, maintaining proper records.

- Adapt to changing schedules and traffic conditions to meet client expectations.

- Respond promptly and professionally to passenger inquiries, complaints, and requests.

- attend refresher courses, retreats and other educational opportunities as availed by management in order to update job knowledge and enhance career prospects.

- Demonstrate excellent customer service skills, ensuring a positive experience for office colleagues, management and clients.

Specific tanker responsibilities:

-Master and adhere Occupational Safety and Health Administration (OSHA) regulations

-haul liquid petroleum products comprising mainly petrol, diesel and paraffin from Dares Salam or Beira to Malawi.

-Report all unsafe conditions to driver management and employ industry standard hazardous material procedures.

Operate other equipment such as tractors.

Train and appraise performance of all new tanker

Keep track of logs, distances and bills of lading.

Truck Driver, Chippi Tippers, Lilongwe, Malawi

January 2012 to September 2015

- Safely operated a heavy goods truck for freight purposes, as well company staff bus adhering to all traffic and safety regulations.

- Assisted staff with boarding and disembarking, ensuring their comfort and safety.

- Loaded and unloaded cargo, ensuring proper handling and secure transportation.

- Maintained accurate records of vehicle inspections, mileage, fuel consumption, and other relevant data.

- Communicated effectively with dispatchers, providing updates on location and estimated arrival times.

- Reported any accidents, incidents, or traffic violations promptly to the appropriate authorities and company management.

- Implemented defensive driving techniques to prevent accidents and minimize risks on the road.

Education:

Lunzu Secondary School, Lunzu, Blantyre, Malawi

School Certificate of Education testimonial, 1999

SKILLS:

- Excellent driving skills and knowledge of traffic rules and regulations.

- Proficient in using GPS navigation systems and map reading.

- Strong problem-solving and decision-making abilities.

- Exceptional customer service and interpersonal skills.

- Ability to remain calm and composed in stressful situations.

- Strong organizational and time management skills.

- Basic vehicle maintenance and troubleshooting knowledge.

- Familiarity with local and regional routes.

References:

Zizwani Masanche (CEO)

Xpress Logistics

X30 Post Dot Net

Crossroads Complex

Lilongwe, Malawi

+265-***-******

adxbte@r.postjobfree.com

Taonga Nundwe (Office Manager)

Chippi Tippers

P.O. Box 30878

Lilongwe 3

+265-***-******

adxbte@r.postjobfree.com

Others available upon request.



Contact this candidate