Operations Supervisor Crew

MICHAEL CONNOLLY

** ****** **., **********, ***********, 06040, US • 860-***-**** • ********************@*****.*** Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Process improvement

Safety and compliance

Business Strategy

Customer relations

Troubleshooting

Inventory management

Business Strategy

Scheduling

Manchester Community College - Manchester, CT

Business

Central Connecticut State University - New Britain, CT Customer Satisfaction: Achieved high customer satisfaction for professional installation of alarm systems. Collaborated with team of ten in the development of Orion to reduce miles and increase production. Crew Management: Interviewed, hired, trained and evaluated team of 25 construction employees. Crew Management: Interviewed, hired, trained and evaluated team of 25 Delivery employees. Project Management: Used Microsoft Project to document and track jobs. Installer/Sales - January, 2019 to November, 2021

Nightwatch Protection Inc. Your Local ADT Authorized Dealer - Nashua, NH Installed ADT Alarm Systems and sold additional equipment as needed to fully protect our customers. Trained customers on site to fully utilize their equipment and systems. Operations Supervisor - October, 1991 to March, 2018 United Parcel Service - Hartford, CT

Managed large work groups (Drivers). New hire training. safety training and maintained service to our customers. maintain costs

implement new service enhancements and processes.

responsible for the safety, service indecies and performance of all employees. Used technology to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.

Reviewed financial statements and reports in order to assess performance, make targeted improvements, and implement changes that resulted in quality service that met our customer needs.

Analyze production demands and plan operations accordingly to ensure that production rates are maintained. Professional Summary

Skills

Education

Accomplishments

Work History

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