Data Entry Customer Support

Adam Purvis

Rockford, IL ***** 779-***-**** *****.******@*****.*** www.linkedin.com/in/adam-l-purvis

A recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. I have over 20 years of experience with customer relationships - troubleshooting a problem remotely sometimes requires a visit to the customer to train, set up, tear down, and operate the components.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • Network Protocols • Operating Systems Installation • Software Installation & Configuration • MS Office Suite • Customer Service • Problem-Solving • Critical Thinking • Adaptability • CAD Administrator • CAD Technical Support.

EDUCATION

Merit America • Virtual 2022

Google IT Support Professional Certificate – Coursera online

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

●CAD Training – SolidWorks (2021) & AutoCad (2022)

Wisconsin School of Electronics, Madison, Wisconsin 06/1984

Associate in Applied Science (AAS), Electronic/Electrical Drafting – 72-Week Resident Course, Schematic, Wiring Diagram, Troubleshooting. GPA 3.40

PROFESSIONAL EXPERIENCE

Process Guide • Amazon Air, Rockford, IL 06/2020 - Present

●Understanding all aspects of production standards.

●Training as an Ambassador for all new hires. Problem-solving, basically fixing problems with products and damaged items.

●PG (Process Guide) managing and training the associates on job responsibilities, processes, safety protocols, and troubleshooting techniques.

●Working close with the management team through email, excel, and data entry.

●Adhere to all safety procedures in the performance of the job duties.

Senior Designer - 20 years - Accuride Wheel-End Component, Rockford, IL 02/1985 - 08/2019

●Coordinate system administration and network protocol security for the CAD system and Product Data Management (PDM) system

●Developed detailed design elements using information from various sources, including site studies, vendor drawings, catalog data, engineering sketches, reference drawings, and input from other disciplines.

●Provided designer expertise, assisting FEA engineers in drawings / 3D models. Participated in design coordination with engineers and other disciplines, reviewing isometrics, layout drawings, and 3D models, ensuring compliance with project specifications, relevant codes and standards, axle design/layout philosophy, and drawing office practice compliance. with the product

●Reviewed project specifications, relevant codes and standards, manufacturing design/layout philosophy, and drawing office practice compliance

●Took customer concept designs & created new products.

●Revised existing Gunite products to meet customer needs.

●Created new parts, detailing and checking functional design concepts within assemblies.

●Distributed engineering documents and drawings throughout the organization, supervising and maintaining the blueprint room.

●Oversaw audit customer layout and assembly drawings, collaborating as CAD administrator for Gunite faculty and senior cad designers.

●Established and maintained effective working relationships with co-workers, collaborating with team lead, engineers, supervisors, and managers to improve quality and process efficiency.

●Acquired working knowledge of all products, developing digital photos, and displaying accurate usage of the products

●Creation & Maintained existing Bill of Material & Machining Routing.

Patents Design, Achievement

●Wheel hub shipping retainer system (7690505) & (200********)

●Two-component wheel hub (7281769) & (200********)

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