Technical Support Engineer
Resume:
CURRICULAM VITAE
Viral Khamar
Contact No:- +91-999**-***** E-Mail I’d:- *************@*****.*** Employment History:
Worked as a Application Support Engineer in Green Star Technology Pvt. Ltd, Gurugram – Haryana. From 14
th
September - 2019 to 30st April – 2023.
Worked as a Technical Support Engineer in CMS IT Services Pvt. Ltd, Mumbai – Maharashtra. From 24th August - 2015 to 12th September – 2019.
7 Years and 2 Months of Experience in Various IT - Information Technology Support Environment. Technical Support, Application Support, Product Support, Software Support, Database Support, Cloud Support, Desktop Support, Help Desk Support, System Administration, Linux Administration and Server Administration. Professional Certificates:
SQL and Oracle Certified Associate - OCA - Certified from Oracle University in 2017. Roles & Responsibility:
Having Experience in SQL Database, Oracle Database, and My SQL Database.
Having Experience in SQL Server Management Studio and SQL Server Reporting Services.
Implementation and Migration Activity Preforming in Web Application and ERP Application.
Manage Windows Server Administration, Cloud Server, RAC Server and Linux Server Administration.
Hands on Experience in ITIL – Information Technology Information Library Process and ITSM Tools.
Having Experience in VMWare Workstation, Virtual Box and Virtualization in Cloud Computing.
Hands-on experience in Developing Reports, Dashboards, Charts, Graphs using Microsoft Power BI.
Testing and Troubleshooting UAT Application, Live Application, Servers, and Internal Networks.
Having Experience in Incident Management Tools – Service Now, BMC Remedy, Jira and Zoho.
Having Experience in Remote Software – AnyDesk, VNC Viewer, TeamViewer and Beyond Trust.
Providing Applications Support to End users and Resolve Issues, and Performing Customer Engagement.
Providing Internal Training and Giving Presentation of New Software / Application Demonstration.
Installation and Configuration Software, Application and Provide Printer Support and Outlook Support.
Providing Telephonic Support and Remote Support and Provide Personal Field Support.
Providing Technical Support in All Web Application, All Software Issues and Mobile Application.
Having Experience in UNIX Operating System, MAC Operating System and Managing Active Directory.
Having Experience in in Cloud Server – Amazon AWS, Microsoft Azure and Google Cloud.
Managing and Maintaining maintain all workstations and laptops custom applications via Microsoft SCCM.
Providing Technical Support and Application Support of Biometric Machine and HRMS Software.
Manage Network Servers, Domain, Firewall, Switches, Router, Access Point and Other Technology Tools
Self-learner, Capability to Debugging and Solving the issues and Opportunity to Learn Latest Technologies Seeking-Upgrading Knowledge on Regular Basis and Useful to Our Departments and Company. Page 2 of 2
Technical Skills:
Academics:
Degree University / Board
Year of
Passing Percentage
M.C.A. Gujarat Technological University, Ahmedabad. June-2015 CGPA – 6.74 62%
B.C.A. Hemchandra Charya North Gujarat University, Patan. June-2011 52% H.S.C. G.H.S.E.B. – Gandhinagar. June-2008 58%
S.S.C. G.S.E.B. – Gandhinagar June-2006 71%
Personal Details:
Declaration:
I hereby declare that the above-mentioned information is true to the best of my knowledge. Programming Languages : C, C++, ASP.Net, C# (Visual Studio), PHP, Java, J2EE, Java Script, Python. Database Software : SSMS, SSRS, SSIS, SSDT, SQL Server Agent, Oracle Flexcube, Quick Books. Cloud Computing : Microsoft Azure, Amazon AWS, Google Cloud, VMWare, Hyper-V, SharePoint. Monitoring Tools : Dynatrace, Site 24*7 IM, Sematext, Solar Winds Server, Apache Kafka, Zabbix. Data Analytics Software : Power BI, Tableu, Splunk, My Analytics, Jenkins, Kaggle, Google Data Studio. Data Science Software : Docker, Kubernates, Spark, SAS, Rapid Miner, QlikView. Scripting Language : HTML, CSS, PL/SQL, Shell Script, Power Shell Script. API Tools : Katalon, Postman, API Gee, Rest API, Rest Console, API Fortness. Documentation Software : Microsoft Office-2016, 2019, O365, Microsoft Visio. Documentation Tools : Microsoft Word, Microsoft Power Point, Microsoft Excel, Google Workspace. ERP Application : ERPNext, Intex Textile App, SAP, Microsoft Apps Dynamic, Oracle NetSuite. Reporting Software : Crystal Reports, Google Analytics, Zoho Analytics, SAP Crystal Report. Ticketing Tools : Service Now, BMC Remedy, Jira, Zoho, Freshdesk. Remote Software : AnyDesk, Bomgard, DameWare, VNC Viewer, Team Viewer. Windows Operating System : Windows 7, Windows 8, Windows 10, Windows 11. Linux Operating System : Redhat Linux, Oracle Linux, Cent OS, Ubuntu, Fedora. Automation Software : Control M, Active Batch, Redwood Run, IBM Workload, Broadcom. Server Configuration : Windows Server, RAC Server, Cloud Server, Database Server, Linux Server. Network Protocols : HTTP, HTTPS, SMTP, IMAP, FTP, DNS, DHCP, TCP/IP, Telnet. Excel Multiple Functions : Statistics Functions, Charts, Pivot Table, Multiple Lookups, Advance Excel. Company-Wise Domain Experience : 1.Telecom, 2.Banking, 3.Logistic, 4.Shipping, 5.Data Center Project, 6.Textile, 7.Attendance Biometric Machine Product, 8.HRMS Software Project, Company-Wise Project Experience : 9.IT Companies Internal Services Project - Website and Application Releted. Full Name : Viral Dipakbhai Khamar Date of Birth : 27 th
- January - 1991
Gender : Male Relationship Status : Married
E-Mail I’d : *************@*****.*** Languages Known : English, Hindi, Gujarati. Primary Contact No: +91-999**-***** Alternate Contact No : +91-997**-***** Present Address : Naranpura, Ahmedabad, Gujarat. Permanent Address : Prantij, Sabarkantha, Gujarat.
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