Christina Paradise

762-***-**** adxbgg@r.postjobfree.com Calhoun, Georgia 30701

SUMMARY

Skilled team player with an extreme dedication to superior customer service. Works well independently to handle assignments and always ready to go beyond basic assignments. Devoted to giving every customer a positive and memorable experience. SKILLS

Continuous improvement

Safety Management

Schedule Management

Multitasking

Documentation

Route Planning

Employee Training

Record Keeping

Attention to Detail

EXPERIENCE

Customer Care Specialist, Surya, August 2020-Current Cartersville, GA

De-escalated customer issues with proven conflict mediation and problem-solving abilities. Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Maintained high satisfaction rating with customers by providing exceptional service and support.

Delivered customer support to high call load each shift. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented customer correspondence in CRM to track requests, problems and solutions. Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

Followed up on emailed or web-submitted customer inquiries within standard response times. Transportation Manager, The George Chamber's Resource Center, March 2018-August 2020 Promoted safety first culture to prevent injuries and control liabilities Managed safety briefings and team meeting to convey policy updates Oversaw team wide record keeping maintaining full operational compliance with DHS and Trans Alliance

Managed effective preventative maintenance schedules keeping vehicles in good working order to meet daily demands

Drove route daily a.m and p.m.

Defensive Driver Certified.

Warehouse Worker, Apache Mills, January 2015-March 2016 Abided by all safety standards and Osha regulations in warehouse environment Fulfilled orders by collecting items from inventory and packing for safe transport Inspected items to identify problems and worked with supervisors to correct issue Organized work area to reduce errors and support efficiency Operated equipment such as pallet jack to move and organize stock Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit.

Assistant Director, Children, Palace Early Learning Center, November 2006-February 2015 Assisted the director with planning, managing, marketing, and directing the childcare program

Taught and monitored children when needed

Maintained center paperwork, kept files on each child and proof of meeting government regulations

Supervised and evaluated teachers

Mentored new employees on industry practices and business operations. Worked with the director and teachers to establish, evaluate, and revise curriculum. Medical Front Office Assistant, Dr. McCoy Moretz ENT/Facial, January 2001-November 2006 Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.

Updated patient medical records.

Prepared medical charts, scanned documents and organized patient information. Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.

Registered new patients and created files with detailed personal and medical information. Processed medical record requests for insurance companies and medical providers. Applied HIPAA regulations to maintain patient confidentiality and protect health information. Facilitated patient flow by notifying providers of patient arrival and processing paperwork. Scheduled appointments for patients via phone and in person. Conducted insurance verification and pre-certification and pre-authorization functions. EDUCATION AND TRAINING

Medical Assistant, Advance Career Training

Riverdale Georgia September 1999

GPA: 3.8

GED

South Fork High school, Stuart Florida November 1994

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