JASWINDER SINGH

Etobicoke,ON Email- adxbfx@r.postjobfree.com Contact No. 437-***-****

Professional Experience:

Concentrix - Sales Advisor II, SME subject Matter Expert Nov 2020- April 2023

●Accept escalated supervisor calls from agents and employees-in professional empathetic & courteous manner.

●led the training of 20-50 agents in a session to review updates if anything changes, answering their questions as per the experience and client’s data also, providing clarifications to ensure that the client’s process is being followed correctly. Report urgent coaching opportunities to Team leads where necessary.

●Participated in building a roadmap, presentation slides and arranging/adding training material in such a way that could be utilized in a specific timeframe as intended to train new SMEs to collaborate all across the enterprise.

●Utilize all available resources to provide complete and accurate information and help agents to use them in the situation as well. Participate in daily meetings and debriefing sessions.

●Call monitoring via live listening or y coding with agents to provide quality, sales and best practices feedback to help optimize the agents call flow and process. At the end of the day summary of the day with overall observations is to be sent to the Team leads.

●Ensure all call processes are followed when speaking to members and use all available resources to provide a positive experience for members impacted by escalations or order issues/ delays.

●One on one coaching- private meetings with agents to provide coaching on processes, those struggles.

●Passionately assist customers achieve the best experience with the client's services during each interaction, which allows them to reach the sales goals. Look for ways to save members money by providing cost comparisons – retail pharmacy versus the mail-order pharmacy.

Garda Canada security Corporation – Security Guard (Toronto, ON) Feb2020- Nov 2020

●Maintain a presence to ensure the safety & security of all persons on site.Interior and exterior patrols

●Enforce property rules, and other applicable laws (e.g. TPA Act / Section 494 of the Criminal Code

●Deter and respond to incidents on property. Communicate regularly with patrons/clients. Complete reports and memo book entries on a regular basis. Make arrests as required-training provided.Monitor/review CCTV systems.

●Respond to various types of emergencies (fire alarms/elevator entrapments/medical emergencies).

Tim Hortons – Team member/ Cashier/ Baker. March 2019-Nov 2020

●Greet customers in a friendly, Warm and professional manner.

●Prepares the Beverages for customers and cashiers. Experience in Baking the Donuts And Sandwiches.

Wholesome Harvest and Weston Bakery – Packaging & Cleaner. Oct 2018- January 2020.

●cleaning and sanitization of the processing area, walls, floor, and equipment using a centralized pressure system. removal of waste from the processing area using chemicals to maintain a clean work environment.

●Strong relation with team leads and supervisor, took the ownership to assign the task to the team in their absence.

●Focused on Deep cleaning of food equipment and floor to be ready for internal & external inspection at any time.

●sometimes packaging the various types of bakery products to help the production team.

Education/Certification & skills:

●Ontario College Diploma for Two years of program in Business/Commerce field from St. Clair college Toronto campus. Sep 2018- Dec 2019.

●Certified in computer courses such as office automation & Graphic Designing (Computer fundamentals, MS office, Adobe photoshop, Corel Draw, HTML and Typing.

●Efficient in navigating Salesforce CRM (customer relation management), OMS order Management System tools.

●Skills: Communication Leadership Adaptability Innovative Flexible Passionate.

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