Loan Processor Mortgage
Resume:
Thomas ‘Scott’ Locker
************@***.***
Brecksville Ohio 44141
Mortgage Professional
Accomplished client services professional with four years demonstrated consumer collections experience. Key skills include:
Customer Communications – Encompass – CreditPlus
CACS – AutoDialer – Skip Tracing – Microsoft Office – Blend
WORK EXPERIENCE:
Ricoh, Parma, Ohio March, 2023-May, 2023
Site Manager
•Preparing operations to support onboarding of new outsourced mailroom operation
•Identifying and cataloguing documents, preparing documents for indexing, processing test mail bins
•Testing processes to ensure readiness in support for “go live” production
CrossCountry Mortgage, Cleveland, Ohio
Loan Support Administrator February 2022-February, 2023
•Assist Loan Officers and Processors to resolve issues with Encompass and Blend loan files
•Escalate more complicated issues by creating support tickets within SalesForce and provided follow up assistance with teams.
•Provide resources and SOP guides to Loan Officers and branches regarding various loan products offered by CrossCountry Mortgage
Senior Loan Processor August, 2021-February 2022
•Reviewed all documents submitted prior to submission for initial review
•Managed a pipeline of multiple mortgage loans within Encompass to ensure all files meet required deadlines and stayed in compliance with regulatory requirements
•Coordinated with Underwriter, Loan Officer and Borrower to ensure all documents are submitted prior to closing
Junior Loan Processor January, 2021-August 2021
•Placed initial orders on required mortgage loan documents including title orders, appraisals, and employment verifications
•Communicated regular updates to the Loan Officer and Senior Processor regarding status of documents and anticipated arrival date of each document
•Aided the Senior Processor in obtaining any documents on loan files as required
PSI Lending Inc, North Olmsted, Ohio
Junior Mortgage Loan Officer July 2020-December 2020
•Successfully completed loan application training program
•Learned to match potential clients with loan programs best suited for their financial needs
•Completed training and passed NMLS mortgage loan officer licensing exam
Key Bank, Brooklyn Ohio
Lead Specialist, April 2017-June 2020
•Contacted clients with defaulted loans to negotiate settlement arrangements and set up payment plans as required
•Met or exceeded daily outbound call goals, while adhering to quality and regulatory guidelines
•Negotiated terms to satisfy defaulted loans with debt settlement agencies and attorneys
•Performed skip tracing techniques as needed to maintain proactive contact with clients
Sterling Jewelers, Fairlawn, Ohio
Collections Account Representative, March 2016-March 2017
•Contacted delinquent customers by phone in order to secure payment arrangements for delinquent retail accounts
•Resolved customer issues that might have prevented the customer from paying
•Maintained adherence with Federal and State collections and compliance regulations
EDUCATION:
•Bowling Green State University (BGSU), Bowling Green Ohio
•Bachelor of Liberal Studies
SKILLS:
•Excellent focus on responsibilities and tasks
•Determined, participative team member who takes pride in team accomplishment
•Excellent interpersonal and communications skills
•Effective negotiation skills
•Notary Public
VOLUNTEER EXPERIENCE:
Fort Wayne Railroad Historical Society, New Haven Indiana March 2012-present
Serve as Car Host for private and public excursions
Contact this candidate