Service Representative Registration Coordinator

WORK HISTORY

Tufts Medical Center Boston, MA March 2020 – Present

Patient Registration Coordinator (Remote)

Reviewed and worked through daily lists of future scheduled visits to insurance coverage accuracy

Verified and validated insurance coverage by utilizing various eligibility tools to ensure appropriate plan codes are used to identify proper eligibility response

Educated patients on different insurance plans and explain their benefits and eligibility

Contacted patients to confirm accuracy of patient data and insurance subscriber information

Provided exceptional customer service to all patients and providers alike

Utilized ONTRAC worklists to ensure accuracy of patient information and ensure patient charts are updated in a timely manner

Coordinated with patients and other departments to identify best line of care to achieve maximum customer satisfaction and achieve monthly goals

Harvard Vanguard Chelmsford, MA June 2010 – December 2011

Patient Service Representative

Provided excellent customer service to patient, staff, and visitors

Monitored entrance and reception areas to aid entering visitors as needed

Respond to all phone calls, emails and perform minor clerical functions including delivering mail

Partnered with patients to schedule for future appointments and call to follow-up on reminder appointments

Performed data-entry by logging all patient information securely and confidentially

Processed all billing information and distribute payment information as needed

Holy Family Hospital Methuen, MA February 2007 – December 2009

Medical Secretary

Performed file system and database management

Respond to incoming calls and manage a multi-line phone switchboard

Performed outbound calls to schedule appointments and perform reminder calls to patients about upcoming appointments

Participated in scheduling meetings with various staff and patients alike

Handled faxes and distributed mail accordingly

Beth Israel (Orthopaedics) Chelmsford, MA February 2007 – December 2009

Patient Access Representative

Greet and acknowledge patients upon their arrival

Gather and collection information from patients to input to their charting accurately

Obtained previous patient history, medical history, billing, and insurance information

Prepared admission and discharge paperwork in a timely and efficient manner

EDUCATION

Medical Billing & Coding Certificate

GED Exeter Adult Learning Center

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