Scrum Master Quality Engineer

Jyoti Bhatia

Clifton, New Jersey ************@*****.*** 973-***-****

Professional Summary

Global engineering leader with 20+ years of strategic management and hands-on experience in software quality assurance, agile methodologies (CSM) and test automation. Highly motivated quality engineer fostering a culture of transparency, ownership, collaboration and quality in creating and leading high-performing global teams. Respected for delivering high quality products and solutions on-time and on-budget, with high customer satisfaction.

Skills & Certificates

Certified Scrum Master (CSM) Release Management

Agile Certified Credential (ACPM) KPIs & Metrics

JIRA/Confluence

Test Rail

Written/Oral Status Reporting

Meeting facilitation

QTP (Certified)

Brio Reporting

AWS

BDD

Web/Mobile and Server Technologies

Project Planning/Management

Quality Management

Financial Planning/Budgeting

Estimating/Scheduling

Cost Management

Change Management

Regulatory Compliance Testing

SDLC/Process Improvement

Global Outsourcing/Remote Management

Test Planning

Continuous Delivery, Testing, & Deployment/Jenkins Languages:SQL,PL/SQL,C,C++,Selenium,JavaScript

Test Automation (Web,Mobile,Server)

API testing/SOAP UI

K6 and Grafana

RCA (Root Cause Analysis)

WinRunner

.Net framework and NUnit

Oracle databases

Work Experience

IDT Corporation Newark, NJ

Director, Quality Engineering 2018-2023

● Managed 21+ quality engineers across 5 countries to successfully meet product roadmaps; automation/manual testing and continuous delivery; reducing costs by 33%

● Defined software development best practices and led process improvement teams improving responsiveness to changing business needs (agile)

● Reduced outages and production issues reducing field-identified defects to <2% ; facilitated product team integration of initiatives with scheduled release-dates

● Built automation frameworks reducing test time, increasing reliability, and reducing costs

● Introduced scalable testRigor AI-powered Automation Testing Tool to improve overall testing effectiveness

● Worked with corporate leadership to establish K6 and Grafana for load testing across projects

● Introduced report portal tool used by all QE engineers for automated tests in real time and monitor results to achieve 100% Green Runs

● Worked on automating release management, change management, and deployment; experience reporting to C-level

● Hands-on experience with Regulatory Compliance testing for payment services (front-end and back-end payment processing)

Senior Manager, Quality Engineering & Release 2015-2018

● Built and managed high performance global QA teams delivering test automation for REST APIs, IOS, Android and Web Applications

● Worked with C-levels to introduce agile methodology, scrum framework, and AWS to company

● Introduced TestRail which decreased test management costs

● Coached team leads and engineers Scrum principles

● Coordinated with devops, scrum teams and application support team to use jenkins in development, QA/UAT, and production

● Created a release management process embracing Scrum teams, Application support teams, and Stakeholders

● Wrote and created RCA (Root Cause Analysis) metrics for defects found in production that enabled comparing and tracking quality

Manager, Quality Engineering & Release 2011-2015

● Led team to add 1000+ test cases in Jira and organized test case review meetings with developers, product owners and stakeholders

● Developed a highly flexible and effective small team to provide QA for a large number of projects

● Crossed-trained testers, enabling rapid and effective response to product/customer demands

● Managed 400+ releases per year, decreasing outages and rollbacks enabling improved product quality

● Improved corporate perception on QA

● Instituted UAT and post release testing cycles to ensure production stability Senior Engineer, Testing, Release, & Prod Support 2007-2011

● Collaborated with business analysts and developers to review business requirements and execute test plans

● Automated manual tests using Selenium, SilkTest, WinRunner, and Quick Test Professional for web-based and client-server interfaces

● Wrote unit tests for APIs using .Net framework and NUnit, and conducted SQL optimization tests and database verification tests for Oracle databases

● Utilized Kanban for improved efficiency

● Received ‘On-The Spot’ award for individual testing and support of monitoring tool Education & Certificates

National Institute of Information & Technology Mumbai, India Diploma in Computer Science Majors: Computer Fundamentals & Programming Languages Jai Hind/MMK College Mumbai, India

Bachelors of Commerce & Management Majors: Business Management

Contact this candidate