Service Representative Tech Support

SEKU Freeman

Resume

** ********** ***

Columbus,OH 43235

614-***-****

************@*****.***

Education

Groveport Madison High School

Work experience

From May-2021-February 2023

Spectrum

Job title-Internet and tech support CSR

My Position-Internet and Voice Repair

Troubleshooting Internet

Inbound call

Outbound Call

High call volume

Microsoft Troubleshooting

Login issues

Network issues

System issues

From Oct 2019-February-2021

Dsw Shoephoria

Job title- Customer Service Representative

My position-Greeting customer

Placing customers orders

Tracking packages (FedEx,UPS,USPS

Helping customers in difficult situation such as returns,exchange,refunds,rewards discounts lost or stolen packages

Professional communication skills

Finding solutions in a timely manner

Can handle high volume calls

From January 2015 -May 2017

McDonald’s

Job title crew leader

My position- Taking orders from customers

Helping customers a difficult customer when manger is busy or not around Helping crew members to have a good accurate shift Cleaning restaurant

Making sure restaurant is stocked

Ringing customer out at cash register

Contact this candidate