Customer service representative

E D U C A T I O N

****

* **** ******** **** ****** Diploma Austin Texas 78758

P R O F E S S I O N A L S U M M A R Y

J e n n i f e r C a l d e r o n

E l g i n T x, 7 8 6 2 1 ( 5 1 2 ) 5 7 6 - 8 5 5 0 J n n c a . V @ g m a i l . c o m W O R K H I S T O R Y S K I L L S

MOTIVATED SELF-STARTER WITH A STRONG CUSTOMER SERVICE BACKGROUND OF 3+ YEARS EXPERIENCE. EXCELLENT VERBAL COMMUNICATION AND LISTENING SKILLS. DETAIL ORIENTED FAST LEARNER AND ADAPTABLE TO CHANGE. PASSIONATE ABOUT

HELPING OTHERS AND HANDLE ALL INTERACTIONS WITH

PROFESSIONALISM, COURTESY, AND EMPATHY.

Strong customer

service orientation

Fluent Bilingual

Ability to adapt

quickly

Microsoft Office

Excel, PowerPoint

Effective team

player

Active listening

Professional

telephone demeanor

Script Calling

Multi-Task

Management

Data entry

Creative problem

solving

Typing 50 WPM

Receptionist TSO

i

..

Responsible for managing a smooth check in process providing high quality customer service and serving as first point of contact by greeting incoming patients/customers. Pulled and organized requested documentation and occasionally acted as an Interpreter for Spanish Speaking Patients maintaining full patient confidentiality. Served as a Non- Emergency Medical Service Agent/ Dispatcher meeting Daily Quotas in a High Volume calling center fast paced work environment with a first call resolution mindset. Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations while Displaying strong verbal communication & Listening skills.

Responsible for preparing Show trays of 100+ pieces for Air Time with Strong Attention to Quality detail. Revised Item Descriptions in the system match and are accurate such as name, color, size & weight, per piece prepped for each hour of air time Meeting deadlines on a daily basis and assisted with picking & pulling specific items in a warehouse setting upon producers and hosts requests.

Answered Customer Emails regarding any concerns of their purchase. Shoe Time - Sales associate/Assistant Manager

Walmart - Cashier/Sales Associate

Cenetron - Medical Kitting Department

Target Distribution Center - Package sorter

QA- Merch Prep LC

CSR LOGISTICARE

Oct 2019 - Dec 2019

April 2018 - July2018

]

Jan 2017- Nov 2017

April, 2013 - Sept 2015

Sept 2015 - Jan 2017

June 2022 - Aug 2022

Nov 2022 - Jan 2023

L A N G U A G E S

English

Spanish

Contact this candidate