Qeerererozes

@ cvenarunircom

PROFESSIONAL PROFILE

Aresuits-oriented professional wth 15+ years of achievement record and expertise encompassing

all aspects of fitness training, sales, business development, content marketing, customer relations,

‘and continuous process improvement in both onsite and remote settings. Committed to achieving

customer satisfaction, and identifying areas of opportunity to improve customer service operations

while aligning with corporate stratogies and exceeding company and customer expectations.

CORE COMPETENCIES

+ Sales Statopies

+ Fitness instruction

Training & Mentoring

+ Customer Relationship Management

+ Customer Success.

+ Product Knowledge

+ Phone Etiquette

+ Relationship Bullding & Networking

+ Continuous Process Improvement

+ Transparent Communications

+ Sales Presentations

+ Consultative Selling

EDUCATION HISTORY

Communications

Howard University, 2003 - 2008,

CERTIFICATIONS

+ NAAS.E (National Associaton of Sports

& Exercise)

+ Group X Certtication

+ Current CPR Certification

PERSONAL SKILLS

+ Effective Listening

+ Flexity

+ Problem Solving

+ Creativity

WORK EXPERIENCE

-MARBURY FIT 2015 - Present

Owner/Lead Trainer

+ Train international clients, inclucing professional athletes, both in-person and remotely ator

‘evaluating ther fitness level and health condition.

‘* Conceptualize unique fitness regimes and create content for corporations, civic organizations,

‘and youth organizations both nationally and abroad.

«+ Increase profits by cultivating relationships and upseling addtional products and services.

‘* Secure numerous new customers va coldcaling, networking, and presentation from a needs:

based porspective.

‘+ Enhance the customer experience by evaluating the customer's needs and goals to create

impactful and fully customized routines.

‘SALIM EL BEY 2013 - Present

Digital Entrepreneur/International Keynote Speaker

‘* Servo as an international speaker and event host, working across the US, South Africa, Europ,

‘and Latin America,

«+ Invited to notable speaking engagements include prestigious universities such as Columbia,

Howard, Syracuse, and MIT

‘+ Work remotely curating digital content shared on a variety of social platforms.

+ Drive brand collaborations and hosting for Adidas/Fives Futbol, Fj, The Seta, Cape Town Jazz

Festival & Matrix Mode! Staffing

+ Generate new business through copywriting, developing and integrating content marketing,

stratogis, working on marketing campaigns and designing web visuals.

KEY ACCOMPLISHMENT

+ Visited 22 Counties and over 60 Cities to film footage for set produced oni

Hip-Hop.

show Travel and

‘LUDLOW FITNESS. 2010-2013

Personal Tainer/Lead Instructor

+ Consistently excooded aggressive sales quota by understanding cents fitness goals & health

‘concerns and history and formulating appropriate solutions.

+ Established and maintained excellent business relationship with C level clients’ as a result of

‘exionsive interaction and communication.

‘Designed and integrated successful workplace strategies, including building and leading 5:

member training crew to increase sales of compary fitness packages.

‘Achieved the club’ goal of 100% customer satisfaction by monitoring and instructing new

Clonts regarding safe and effective use of cardiovascular, flexibility, and strength equipment.

‘THE BOYS CLUB OF NEW YORK 2013-2016

‘Youth Fitness & Athletic Specialist

+ Diroctod young children and teens through fitness and athletes, providing both educational and

‘engaging programs.

‘+ Loveraged excoptional interpersonal skis in teaching young athletes the importance of body

‘mechanics, good sportsmanship and good communication ski

+ Cited for excellence in coordinating. planning and developing projects and tournaments while

Supervising volunteers and staf

‘+ Provided conflet management and EQ when necessary to deescalate tense situations and

‘maintaining a safe environment forthe youth and community.

FITNESS FIRST HEALTH CLUBS 2004-2010

‘ead Trainer/Weliness Coach

* Optimized revenue by developing and delivering personalized traning agendas to motivate

liontole to achieve goals.

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