Scrum Master Business Analyst

Mohammad Afzal Kamal

Email: ********.*.*********@*****.***

Phone: 224-***-****

PROFESSIONAL SCRUM MASTER

Detail-oriented and contributor with diverse experience for a Scrum Master role.

A scrum master with comprehensive knowledge of scrum framework and principles; a proven good servant-leader, facilitator and a coach, dependable and responsible with excellent attention to detail; a self-starter, a proven team player, with ability to establish and maintain effective working relationships with development team and product manager. Responds rapidly and appropriately to changing circumstances, able to manage competing priorities under pressure. Proven ability to collaborate effectively with cross-functional teams in private practice, and business settings requiring management of deadlines, budgets, competing priorities and identifying compromises while simultaneously delivering results under pressure.

SKILLS SUMMARY

Expertise in Mentoring and coaching team members on scrum framework, processes, principles and values.

Foster and support the growth of Scrum and Agile software Development methods and techniques.

Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog.

Facilitate agile ceremonies including sprint planning meetings, daily scrum, sprint review and retrospective.

Schedule internal and client meetings to facilitate product backlog refinement, sprint planning and ensure action items are tracked to completion.

Internal and external dependencies to be tracked and escalated as needed and in a timely manner.

Assessing the Scrum Maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team.

Remove impediments or guide team to remove impediments by finding the right personnel.

Excellent experience in Jira software, expertise in tracking /reporting all relevant agile metrics (burn down charts, team velocity etc.)

Facilitate getting the work done without coercion, assigning, or dictating.

Very good in facilitate discussion, decision making, and conflict resolution.

Assist with internal and external communication, improving transparency, and radiating information.

Ability to approach each project systematically and work effectively in a fast-paced environment.

Provision of servant leadership, facilitation, situational awareness, continual improvement, empowerment, and increasing transparency

CORE EXPERIENCE

Optum - Schaumberg, IL Mar 2018 - Present

SCRUM MASTER

Organized and facilitated regular scrum meetings including, daily stand-ups, sprint and sprint planning meetings, release planning sessions, release board meetings, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required.

Removed impediments, facilitated conflict resolution, skillfully observed and dictated areas of impediments towards the sprint goal.

Trained, coached and mentored all disciplines in agile methodologies and principles.

Communicated project expectations to team members in an affective timely manner.

Expertise in Jira software, gathered/reported all relevant Agile metrics (burn down charts, team velocity etc.)

Managed new product features and enhancements in terms of scope, quality and schedule for both onshore/offshore projects.

Responsible for facilitating retrospectives at key project milestones and final project completion to confirm project acceptance and satisfaction, and to establish lessons learned.

Contributed in creating User Stories and clearly defined Acceptance Criteria

Facilitated development of Acceptance Criteria for user stories

Identified and prioritized risk issues facilitated development of action plans.

Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both offshore and onshore teams were trained and coached on multiple products and in about a year, the offshore team achieved productivity metrics comparable to the onshore team.

Utilized quality methodologies to improve customer service by delivering cost effective solutions to meet client expectations.

WELLS FARGO ROSEMONT IL Sept 2016 – Mar 2018

SCRUM MASTER

Organized and facilitated regular scrum meetings including, daily stand-ups, sprint and sprint planning meetings, release planning sessions, release board meeting, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required.

Removed impediments, facilitated conflict resolution, skillfully observed and dictated areas that are impeding the sprint goal.

Responsible for facilitating retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned.

Facilitated estimation meetings using relative effort estimation techniques.

Expertise in Jira, gathered/reported all relevant Agile metrics (burn down charts, team velocity etc.)

Coach and train team members on agile processes and principles

Trained team on how to have focus effective meetings within the Scrum.

Working and managing 3-4 projects simultaneously at any given time with a team of about 9 people per project.

Baxter Pharmaceuticals Jan 2015 – Sep 2016

SCRUM MASTER

Organized and facilitated regular scrum meetings including daily stand-ups, sprint and release planning sessions, release board meeting, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required.

Trained, coached and mentored all disciplines in agile methodologies and principles.

Work with and support cross functional development teams.

Adapt to frequent changes within the scrum framework and principles.

Expertise in Jira, gathered/reported team progress, velocity, burndowns using various methods including charts and graphs, etc.

Demonstrate and uphold scrum principles.

Conducted Release Planning meetings and facilitated business analysis activities.

Facilitate estimation meetings using relative effort estimation techniques.

Coach team members on agile principles.

Train team on how to have focus effective meetings within the Scrum process.

Identifying risks, triggers and mitigations

Coach the team on developing software using test driven development.

Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both offshore and onshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.

Working and managing 3-4 projects simultaneously at any given time with a team of about 9 people per project.

ADP Elk grove IL July 2014- Jan 2015

Business Analyst

Analyzed the AS IS study of the process and prognosticate the TO BE of the business processes and performed GAP Analysis.

Worked with the Stakeholders to refine and grow the payroll implementation service model.

Designed and developed processes that are geared at improving productivity, quality levels of performance and client satisfaction.

Expertise in eliciting and analyzing business requirements through JAD sessions to support new and improved processes that can be integrated into routine operations within the system.

Assisted the project manager in completing required Business cases and identified opportunities to streamline to inject process improvement and in implementing Change management control to successfully integrate future state processes into a sustainable action.

Formulated and defined system's scope and objectives based on the business needs through understanding of business systems, and industry standards.

Ensured proper documentation of risks, assumptions, issues and decisions related to the process integration event and escalates key issues regarding projects.

Expertise in identifying and documenting the needs into Business requirement document (BRD) and functional requirement documents (FRD) using UML, Use Case Scenarios, activity diagram through MS Visio and Rational requisite pro.

Facilitated Daily Standup, Sprint Retrospective, and Sprint Review Meetings further documented meeting minutes.

Participate effectively in Hybrid methodology of software development life cycle (SDLC) including planning, construction, testing, reviews and demonstrations and collaborate with team to design, develop, test and refine deliverables.

Prepared presentation materials to support project initiatives and solicit feedback from the field on relative importance, feasibility and buy-in through MS office suite.

Designed workshops that involve eliciting process requirements and liaising with users Monitoring, measuring success and providing feedback on process performance.

Charter National Bank & Trust Hoffman Estates IL Mar 2013 – June 2014

Business Analyst.

Responsible for gathering, writing and organizing business and functional requirements to identify requirements and derive solutions using JAD sessions, interviews, questionnaires, and surveys.

Identified, analyzed, and documented changing requirements by performing gap analysis.

Developed project status metrics for weekly evaluation, risk assessment, and impact analysis to project plan.

Provided analysis for the impact of implementing change control requests.

Organized and facilitated regular scrum meetings including daily stand-ups, sprint and release planning sessions, release board meeting, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required.

Identified, removed and prevented impediments and distractions.

Reported risks, blockers, and team progress.

Kept project leadership apprised of Sprint and Release progress and identify risks and issues.

Planed and coordinated all release activities working with the impacted teams within assigned portfolio(s).

Planned releases include developing and updating the release schedule across the assigned applications.

Worked with the different impacted application teams to understand the integration points and dependencies and build a release plan.

Managed risks and resolved issues that affect release scope, schedule and quality.

Developed release scripts and oversee development of tools used for the releases.

Acted as a key liaison between application development, Support and QA to communicate release windows

EDUCATION:

Bachelor of Science, Bachelor degree Karachi University, Karachi 2010

Professional Scrum Master PSM1

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