PAULETTE FLOWERS
CONTACT
McCOMB, MS
*************@*****.***
PROFILE
Friendly and reliable customer service representative offering unmatched workplace focus. Quick and accurate cash and card transactions with excellent multi-tasking aptitude. Dedicated cashier experienced in high-dollar retail operations. Professional with remarkable sales abilities. Proficient in handling large sums of money, maintaining transaction records, and updating accounts.
SKILLS
PROFESSIONAL MULTI-
PHONE LINE ETIQUETTE
EXCEPTIONAL RECORD
KEEPING ABILITY
PAYMENT COLLECTION
BILLING AND PAYMENT
PROCESSING
SUPERVISORY/TRAINING
EXPERIENCE
EXPERIENCE
CASHIER
9/2021-PRESENT MISSISSIPPI LIFELINE, INC McComb, MS Operates a cash register. Accepts cash, personal checks, credit cards, etc. Prepares, verifies and issues change funds as required.
Collects cash receipts, cash register tapes, checks, credit card receipts and other supporting documentation.
Compares register tapes with Daily Activity Report and researches any discrepancies, prepares and maintains cash overage and shortage records for each sales cashier daily. 8/2016-9/2021 WAL-MART Hattiesburg, MS
Answer questions about store policies and addressed customer concerns Helped customers complete purchases, locate items and join rewards programs Processed customer refunds and exchanges according to establish guidelines. CUSTOMER SERVICE REPRESENTATIVE
7/2014-8/2016 SITEL Bogalusa, LA
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns,
Provided primary customer support to internal and external customers Work through the Marketplace apart of the Affordable Care Act healthcare provider Responsible for enrolling customers in insurance that match their needs specifically Offered advice and assistance to customers, paying attention special needs or wants. 6/2010-8/2014 CLIENT LOGIC Bogalusa, LA
Handle customer service requests through voice, chat and email Understand and strive to meet or exceed metrics while providing excellent customers service
Drive customer satisfaction through voice, chat, and email communications Multitask and navigate through multiple systems
Offered advice and assistance to customers, paying attention to special needs or wants, including opening, closing and modifying desired accounts. EDUCATION
University of Southern MS
Bachelor of Arts, Political Science
30 hours remaining
Pearl River Community College
Associate of Arts, General Studies
7/2004
Columbia High School
High School Diploma
G