Front Desk Receptionist

Farhat Safi

*** ***** ******* ****** ********* **3, Alexandria Virginia 22304 571-***-**** ******.********@*****.***

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EDUCATION AND CERTIFICATION

•Associates in Applied Sciences – Cyber Security last semester

•General education development – Northern Virginia Community College completed

•Cumulative GPA: 3.7/4

•CompTIA A+

•CompTIA network+

•Workforce bootcamp AWS Cloud Architecting

•Certified AWS Cloud Architecting

•Workforce bootcamp Security+

TECHNICAL SKILLS

Virtualization and cloud computing

Knowledge of safety and security procedures.

Requirement analysis

Software development

Web service

Enterprise architecture

Hardware- und Network troubleshooting

Operating systems

Software troubleshooting

Configure, install, and upgrade operating systems including Windows, Apple OS X, Linux, iOS, Android und Windows Mobile.

Set up and troubleshoot peripheral devices.

Communication skills

Strong verbal and written communication skills

Ability to follow existing procedures and processes

Knowledge of Windows and Mac operating systems

Corresponding 1st line trade application knowledge

Window 10/11

Active Directory

Local area Networking

PROFESSIONAL EXPERIENCE

NewGen Technology Solutions, Lorton, VA 2022 till presnets

Desktop support analyst and help desk tier 2

Trade floor support

Provide telephone IT support for locations

Configure and troubleshoot

Roster and shift plan

Provide the first- and second-line desktop support

Interacts with network service, software systems engineering, and application development to restore service

Installs operating system patches, upgrade, back ups

Performs routine system maintenance and analysis functions, including hardware configuration and adding, removing, and replacing equipment.

Customer service January 2021- December 2021

Giant Food Alexandria

Organization

Operating computerized cash register

Handle customer complaints

Provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution

Keep records of customer interactions

Follow communication procedures

Front Desk Receptionist 2019-2020

Annandale doctor -Fairfax

Client related correspondence

Data collection and medical records entry

Communication with the medical team

Providing general customer service phone/ front desk

U.S. Embassy Kabul Kabul, Afghanistan 2016- 2018

System Administrator

Managing Windows, Linux, or Mac systems

Creating and managing system permissions and user accounts

Troubleshooting and providing technical support to employees

Upgrading, installing the hardware and software

Maintaining networks and network file system

Performing regular security tests

Ability to define, execute and report technical projects per plan.

Providing general customer service phone/ front desk

Test new operating hardware, software to work properly

IT Trainer

Global connection & Exchange program / Afghan Youth Connect

Rotary Club Foundation 2011-2016

Online conferences

Internet networking

Visitations

Monitoring

Promoting small grant projects

education member of an organization regarding how to use hardware and software

LANGUAGES

•English, Urdu, Pashto and Dari: Proficient

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