Service Representative Rep

QUIANA WILLIAMS

Dallas, TX ***** · 469-***-****

******************@*****.***

Hardworking and reliable Customer Service Rep, with strong abilities in using all software platforms and multi-tasking. Offering leadership, commitment, and organization. Highly organized, proactive, and punctual with a team-oriented mentality. I am a skilled coordinator with an independent natural and critical thinking skills to manage or resolve any problem. Top-notch verbal and written communication skills, as well as tactical planning, and project support.

EXPERIENCE

10/2015 – 11/2020

RX SPECIALIST, Humana Pharmacy

Listened to clients’ needs and assisted with identifying and securing appropriate services.

06/2011 – 09/2015

CUSTOMER SERVICE REPRESENTATIVE, amazon

Informed customers about billing procedures, processed payments, and provided payment option assistance all while providing excellent customer service.

05/2008 – 05/2011

CUSTOMER SERVICE ASSOCIATE, sephora usa inc

Educated customers on special pricing opportunities and company offers.

EDUCATION

MAY 2010

A.B.A, el centro college- business administration

MAY 2008

DIPLOMA, skyline high school- psychology cluster

SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint

Coordinating maintenance schedules

Problem resolution

MS Office

Data Management

Relationship building

Customer service

Team Building

Organization

REFERENCES

Will be furnished upon request.

Contact this candidate