Customer Service Store Manager

SABRINA WASHINGTON

**** ******* ***, *****, ** **619 813-***-****

Email ·*********@*****.***

To explore new opportunities utilizing the experience I have acquired in management for the past ten years. I am willing to learn and/or train for new positions.

EXPERIENCE

FEBRUARY 2013 – CURRENTLY

STORE MANAGER, FAMILY DOLLAR STORES

Manager a team of 8 – 10 employees

Recruiting, Hiring, training & developing new employees

Perform all opening and closing procedures

Creating weekly work schedules for employees

Delegating daily responsibilities

Unloading and stocking freight

Overseeing timesheets and approving timesheets

Creating annual performances and evaluations

Organizing store marketing

Preparing daily deposits

Implementing all operational and merchandising directions

Customer Service – Answer customer questions and resolving customer inquiries and concerns.

EDUCATION

JUNE 2015

BASIC COMPUTER SKILLS, UNIVERSITY OF PHOENIX

ASSOCIATE DEGREE

JUNE 1992

HIGH SCHOOL DIPLOMA, NORMAN THOMAS HS

SECRETARIAL STUDIES

SKILLS

Strong customer service and communication skills

Able to manage the profitable operation of retail stores

Successful Merchandising

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