Sales Associate Claims Adjuster
Resume:
Susan A. Mills
***********@*******.***
Alliance Loss Consultants - Assistant Claims Adjuster - Pleasant Hill, CA 2018 - present Assist clients who have lost their homes to CA’s wildfires submit their property loss claims with their respective insurance companies.
ClaySys Technologies - Sales Associate - Ft. Myers, FL 2013 - 2016 Sales Representative for technology company that supports clients on Custom Development and SharePoint Projects, i.e., implementation of Enterprise IT Solutions across multiple vertical industries; support on the Microsoft Platform including SharePoint, Migration services from legacy platforms to the Microsoft Platform and Custom Development Services on the Microsoft platform. Nordstrom - Sales Associate - Corte Madera, CA - Aventura, FL 1992 - 1996/2011- 2013 Cultivated a loyal clientele through excellent customer service, earning a “Pacesetter” distinction by consistently being one of the top ten sales people in Northern California and Southern Florida. Independent Contractor - Paralegal - San Francisco, CA - Weston, FL 2008 – 2010 Legal support for various small and mid-size firms for such things as document and case management, trial preparation, wage and hour class actions and personal injury cases. New hire research and document preparation and guidelines for small business including interview techniques, employment application and offers, employee manual, release authorizations, confidentiality agreements, covenants not to compete, severance and rejection letters, etc. Research and data summarization for finance committee, board of director and shareholder meetings. SEC filings of 10-K, 8-K, 10-Q, Form D and ID, and 3, 4, and 5's. Flynn, Delich & Wise - Office Manager/Litigation Legal Assistant - San Francisco, CA 1999 – 2008 Managed 3 partners and 5 associate attorneys in representing all segments of the maritime industry including personal injury, product liability and intellectual property in both State and Federal courts. Took Rafferty v Larry Elliison to trial involving the sale of a $3.5M yacht, the October Rose. Johnson & Miskel - Office Manager/Legal Assistant - Sausalito, CA 1997 - 1998 Managed two-partner family and personal injury law office including litigation, calendaring, client and vendor relations, accounts receivable/payable. Clients included several syndicated radio personalities including Dr. Dean Edell, and noted rock artists including Grace Slick and the Jefferson Airplane. Brayton & Purcell - Paralegal - Novato, CA 1996 - 1997 Worked with team of 40+ attorneys and 200 support staff representing consumers in simple and complex matters including asbestos litigation. As intake paralegal, interviewed clients, researched medical and work histories, drafted complaints and discovery, prepared clients for deposition. Pacific Telesis/Airtouch - San Francisco, CA 1986 - 1992 Manager, Human Resources/Mergers & Acquisitions/Executive Assistant, Risk Management Worked with merger and acquisition group involved in strategic business decisions regarding evaluation and execution of mergers, joint-ventures and acquisitions within the cable TV, telecommunications, cellular and paging industries in new markets world wide.
Volunteer/Board Experience:
Counseled clients facing eviction; identified legal defects and remedies; strategized client alternatives and next steps including drafting pro se answers through Broward Lawyers Care Program, Plantation, FL.
Chaired the Preservation Committee, Hilarita-TEA Board of Directors, a non-profit organization dedicated to affordable and senior housing. Wrote grant to obtain Marin Foundation funding to educate low-income residents of their rights in the acquisition of an $11M 102-unit complex under the Cranston- Gonzalez National Affordable Housing Act.
Court liaison regarding Temporary Restraining Orders for the Marin Family Law Center, San Rafael, CA, a nonprofit agency that provides services in the area of family law to low-income citizens.
Member of StudentLoanJustice.com, a PAC organization dedicated to working with Congress and class action litigators to protect students against predatory student loan lending. Experienced in adversary proceedings.
Entrepreneurial Experience:
Group Tour Guide, Caribbean Cruise Cooking Light Magazine 10-day incentive tours, Canadian Rocky 15- day road tours and Reno Fun Train weekend getaways Education/Professional Training:
University of San Francisco, B.S., Information Systems Management, 1991
International Tour Management Institute, Inc., Certified Graduate, 1993
Sonoma State University, Attorney Assistant Program, 1997
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