Administrative Assistant Data Entry

KARA BUCKLEY

************@*****.*** 602-***-**** Chandler, AZ 85225

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills

Data Entry Documentation

Recordkeeping and Bookkeeping

Sensitive Material Handling

Microsoft Office

CRM and Office Management Software

Professional and Courteous

Accounting Support

Confidentiality and Data Protection

Experience

Foxworth-Galbraith Lumber & Building Materials Gilbert, AZ Administrative Assistant 10/2021 - Current

Provided secretarial and office management support while building

cooperative working relationships.

Directed customer communication to appropriate department personnel.

Answered phone calls and emails to provide information, resulting in

effective business correspondence.

Responded effectively to sensitive inquiries or complaints.

Handled incoming calls and directed callers to appropriate department or

employee.

Updated system to organize office documentation, maximizing efficiency

and increasing productivity.

Conducted research, compiled and typed statistical reports, synthesized

information and provided excellent communication to disseminate

information throughout organization.

Responded to customer issues to provide immediate resolution and

improve retention.

Institute for Supply Management Tempe,

AZ

Member Service Associate

08/2007 - 10/2021

Enhanced member relationships by providing excellent service during each

interaction.

Handled calls for new sign-ups, service cancellations and cross-selling

opportunities.

Answered member questions about products and services.

Achieved goals for member experience, transaction accuracy and product

cross-sell, resulting in consistent growth.

Managed customer conflicts and challenging situations by staying calm

and accessing internal knowledgebases to develop strategic solutions.

Leveraged software and systems to research and resolve member inquiries.

Presented existing and prospective customers with valuable service or

product information to aid in decision-making.

Engaged in conversation with customers to understand needs, resolve

issues and answer product questions.

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education and Training

East Valley Institute of Technology Mesa, AZ

MA in Medical Assisting

11/1991

Westwood High School Mesa, AZ

GED

03/1991

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