IT Support Engineer 2

CAREER OBJECTIVE

EXPERIENCE

KAREEM JESSEMY

IT TECHNICIAN

718-***-**** ********@*****.*** Albuquerque, NM 87106 Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Southwest Cyberport Inc.

Albuquerque, NM August 2020 - Present

TIER 2 TECHNICAL SUPPORT ENGINEER

Entered commands and observed system

functioning to verify correct operations and detect errors.

Conferred with users, and conducted computer

diagnostics to investigate and resolve problems

and to provide technical assistance and support.

Prepared evaluations of software and hardware

and recommended improvements and upgrades.

Installed and performed minor repairs to

hardware, software and peripheral equipment,

following design and installation specifications.

Set up equipment for employee use, performed

and ensured proper installation of cables,

operating systems and appropriate software.

Maintained records of daily data communication

transactions, problems and remedial actions taken

and installation activities.

Referred major hardware and software problems

and defective products to vendors and technicians

for service.

Department of the Air Force

Kirtland AFB, NM November 2016 - November 2019

CREW CHIEF CRAFTSMAN

Performed general maintenance and repair. Performed routine and scheduled maintenance services.

Assisted with new hire orientation and employee

training.

Participated in ongoing training to enhance own

job skills and knowledge.

Adhered to quality and service standards to

support operational goals.

Defined problems, collected data, established facts and validated conclusions.

Conducted staff meetings to relay general

information or to address specific topics.

Responded quickly to meet customer needs and

resolve problems.

Collaborated with departmental leaders to

establish organizational goals, strategic plans and objectives.

United States Marine Corps

Yuma, AZ June 2011 - June 2016

EGRESS SYSTEMS MECHANIC, COLLATERAL DUTY INSPECTOR EDUCATION

SKILLS

CERTIFICATIONS

Facilitated Preventative and Corrective

Maintenance on the AV-8B Harrier 2, Fixed-Wing

Close Air Support vehicle.

Trained new employees in specific tasks, included

but not limited aircraft inspections, repair, and

theory of operation of a variety of systems.

Inspected and signed off maintenance actions,

completed by other employees within the work

center.

Ensured safe maintenance practices among the

work center, as well as the various other work

centers, within the squadron.

Employed knowledge of specific systems, to

coordinate with flight personnel, to provide

solutions for aircraft discrepancies.

East New York High School of Transit Technology, Brooklyn, NY June 2010 HIGH SCHOOL DIPLOMA

Help Desk Support Hardware and Software Repair

Storage Media Imaging Application Installation

System Troubleshooting Critical Thinking

Microsoft Windows and Office Remote Technical Support Organizational Skills Issue Research

Root Cause Analysis

Google: Tech Support Fundementals /

coursera.org/verify/BMZDK2H9UC9M

(Issued 13 Feb. 2021)

Google: The Bits & Bytes of Computer

Networking /

coursera.org/verify/TC7CKQEMGHKR

(Issued 21 Dec. 2022)

Google: Operating Systems and You:

Becoming a Power User /

coursera.org/verify/T52GHS3ZX58U

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