Service Representative
Resume:
Davonne Herrera
Corpus Christi Tx
Work Experience
Client Relations Associate
Vanguard - Remote
January 2022 to September 2022
Foundational Dept. aiding in:
• Beneficiary and allocation designation
• Check writing services
• Brokerage transitions
• Profile updates and site navigation
• Directory aid
• NIGO and Ticket resolutions
• New hire coach and support
Customer Service Associate
Duke Energy - Remote
June 2021 to December 2021
• Process move ins for new Duke energy customers.
• Offer additional products and services to all eligible customers.
• Process move outs/transfers for existing customers.
• Provide payment arrangement options per custom situation. Offer agency information for further financial assistance.
Quality Assurance Analyst
STX Beef - Corpus Christi, TX
September 2020 to April 2021
COOLERS
• Temp carcasses and document findings twice daily.
• Maintain temperature of 35 f or below in Coolers 1-8.
• Inspect carcasses due for production for any deficiencies 4-6 times per shift, remove if found, document findings.
• Document photographed quality of Ribeye tracing and procedures taken at the Grader station.
• Maintain zero condensation build-ups.
FABRICATION
• Perform pre-op to assigned area of Fabrication, seeing to it that NO fat residue or meat product from the previous production shift remains.
• Collect fat, whole meat, and ground meat for Lab/USDA testing.
• Correct all improper safety, sanitation, and PPE violations.
• Assure all cuts of beef, packaging, boxing, labelling, and storing of products are up to USDA standards and Customers specifications.
GRINDING ROOM
• QC independently and without error.
• Collect final product ground beef for an E.Coli sampling every 12 minutes. Document findings.
• Inspect metal detectors, X-ray, and bone extractor hourly. Kpac, Cryovac, box machine, and scale daily.
• Type up all paperwork written after each shift, print for lab, and email to Corp.
• File all hard copies.
• Drop off collected samples to Lab.
Housekeeper
Self-employed - Corpus Christi, TX
February 2015 to March 2021
• Laundry service
• House hold responsibilities
• Grocery delivery
• Meal prepping
• Animal care
• Lawn care
CSR - Customer Service Representative
ACT Call Center - Harlingen, TX
ERS -Employees Retirement System; May 2015 to July 2016
• Verify customer and update profile information.
• Verify and assign beneficiaries and percentages.
• Provide 401a balance and information.
• Provide life insurance information and assistance.
• Begin retirement process.
• Close 401a account and read loss agreements.
Bank of America Debit fraud assistant; August 2010 to December 2011
• Review transactions with customer for possible fraud.
• Recorded and submitted fraudulent transaction report to Support.
• Deactivate card and issue a new one. Update customer information and add travel notations.
Overnight Stock team
Walmart - Alvin, TX
June 2014 to February
2015
• Restock my assigned sections.
• Process material waste for recycling.
• Scan SKU for markdowns.
• Pull expired item to warehouse.
• Operate pallet jack.
• Process merchandise input/output from warehouse. Retail Sales Associate
Ross Dress for Less - Harlingen, TX
March 2012 to April 2014
Positions trained in;
• Fitting room attendant
• Customer service and Returns
• Jewellery counter
• Markdown team
• Cashier
• Sales floor associate
• Stock team
Education
Associate in Science (AS) in Business
DeVry University-Chicago - Remote
October 2021 to Present
Certification in Pharmacy Technician
Southern Careers Institute-Corpus Christi - Corpus Christi, TX August 2016 to June 2017
GED
Argus High School - Ceres, CA
March 2008
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