Davonne Herrera

361-***-****

Corpus Christi Tx

Work Experience

Client Relations Associate

Vanguard - Remote

January 2022 to September 2022

Foundational Dept. aiding in:

• Beneficiary and allocation designation

• Check writing services

• Brokerage transitions

• Profile updates and site navigation

• Directory aid

• NIGO and Ticket resolutions

• New hire coach and support

Customer Service Associate

Duke Energy - Remote

June 2021 to December 2021

• Process move ins for new Duke energy customers.

• Offer additional products and services to all eligible customers.

• Process move outs/transfers for existing customers.

• Provide payment arrangement options per custom situation. Offer agency information for further financial assistance.

Quality Assurance Analyst

STX Beef - Corpus Christi, TX

September 2020 to April 2021

COOLERS

• Temp carcasses and document findings twice daily.

• Maintain temperature of 35 f or below in Coolers 1-8.

• Inspect carcasses due for production for any deficiencies 4-6 times per shift, remove if found, document findings.

• Document photographed quality of Ribeye tracing and procedures taken at the Grader station.

• Maintain zero condensation build-ups.

FABRICATION

• Perform pre-op to assigned area of Fabrication, seeing to it that NO fat residue or meat product from the previous production shift remains.

• Collect fat, whole meat, and ground meat for Lab/USDA testing.

• Correct all improper safety, sanitation, and PPE violations.

• Assure all cuts of beef, packaging, boxing, labelling, and storing of products are up to USDA standards and Customers specifications.

GRINDING ROOM

• QC independently and without error.

• Collect final product ground beef for an E.Coli sampling every 12 minutes. Document findings.

• Inspect metal detectors, X-ray, and bone extractor hourly. Kpac, Cryovac, box machine, and scale daily.

• Type up all paperwork written after each shift, print for lab, and email to Corp.

• File all hard copies.

• Drop off collected samples to Lab.

Housekeeper

Self-employed - Corpus Christi, TX

February 2015 to March 2021

• Laundry service

• House hold responsibilities

• Grocery delivery

• Meal prepping

• Animal care

• Lawn care

CSR - Customer Service Representative

ACT Call Center - Harlingen, TX

ERS -Employees Retirement System; May 2015 to July 2016

• Verify customer and update profile information.

• Verify and assign beneficiaries and percentages.

• Provide 401a balance and information.

• Provide life insurance information and assistance.

• Begin retirement process.

• Close 401a account and read loss agreements.

Bank of America Debit fraud assistant; August 2010 to December 2011

• Review transactions with customer for possible fraud.

• Recorded and submitted fraudulent transaction report to Support.

• Deactivate card and issue a new one. Update customer information and add travel notations.

Overnight Stock team

Walmart - Alvin, TX

June 2014 to February

2015

• Restock my assigned sections.

• Process material waste for recycling.

• Scan SKU for markdowns.

• Pull expired item to warehouse.

• Operate pallet jack.

• Process merchandise input/output from warehouse. Retail Sales Associate

Ross Dress for Less - Harlingen, TX

March 2012 to April 2014

Positions trained in;

• Fitting room attendant

• Customer service and Returns

• Jewellery counter

• Markdown team

• Cashier

• Sales floor associate

• Stock team

Education

Associate in Science (AS) in Business

DeVry University-Chicago - Remote

October 2021 to Present

Certification in Pharmacy Technician

Southern Careers Institute-Corpus Christi - Corpus Christi, TX August 2016 to June 2017

GED

Argus High School - Ceres, CA

March 2008

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