Customer Support /Outpatient Coder/Accounts Payable/Receivable

DELORIS TERRELL

**** **** ***, ********, **, ****1, US • 601-***-**** • *******@*****.***

Seeking to obtain a position that recognizes and rewards hard work. Hoping to grow in knowledge, experience, and financial stability. I am hardworking and dependable. I am a strategic thinker with a strong work ethic. I am deadline-driven. Always exercising good judgment, I am a team player with a positive attitude.

Problem resolution

Processing orders

Customer relationship management

Business operations

Administrative support

Team building

Improving operations

Supervision

Delegating work

Health Information Technology - Associate of Applied Science - 2011 Meridian Community College - Meridian, MS

Customer Support/ Dispatcher - July, 2021 to Present FedEx Freight - MERIDIAN, MS

Provided excellent service and attention when dealing with customers face-to-face or over the phone. Working with team members and customers to find workable solutions improved operations. Responded to over 10 daily requests accurately and efficiently. Bill office invoices

Was in charge of over 10 drivers' dispatching, route planning, and vehicle tracking. Precertification Specialist/Scheduler - January, 2020 to July, 2021 Auzenne Pain Institute - Meridian, MS

Responsible for obtaining prior authorizations for all procedural orders by successfully completing the authorization process with all commercial payers.

Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience. Was in charge of patient scheduling, check-in, check-out, and billing payments. Outpatient Coder - August, 2011 to April, 2021

Rush Foundation Hospital - Meridian, MS

Ensured that medical records and health information were accurate, complete, and secure. Maintained strict confidentiality.

Entered and assigned correct ICD-10 diagnoses codes Determined correct codes for patient records

Professional Summary

Skills

Education

Work History

Field Office Associate - July, 2004 to August, 2011 FedEx Freight - MERIDIAN, MS

Followed document control procedures.

Communicated to leadership.

Reconciled and billed invoices.

Handled all basic office duties.

Operations Officer - September, 1992 to July, 2004 1st Mississippi Federal Credit - Meridian, MS

Responsible for accounts payable and receivable

Posted ACH deposits and withdrawals

Posted incoming and outgoing wires

Validated share drafts/deposits/withdrawals

Managed 10 staff members

Trained all incoming employees

Created training programs

Evaluated employees

Implemented quality customer support

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