Call Center Software Analyst

CURRICULUM VITAE

FULL NAME: JEANYE CLARO CARTAYA

CONTACT INFORMATION:

Email: ********@*****.***

Phone: 786-***-****

Address: **** * ******* **, **** 1, Miami, FL 33134

Date of birth: 10/03/1985

OBJECTIVE:

As an experienced software analyst and developer, I am seeking a challenging position that would allow me to utilize my skills and expertise as a Telematics Specialist, Systems Developer, Systems Analyst, or Quality Specialist. With several years of experience in software development, web design, and system implementation, I possess a strong technical background that includes proficiency in Oracle tuning database, data center security, and the planning and design of Huawei GPON networks.

WORK EXPERIENCE:

Software Analyst, Developer and Implementer, Web Designer [ETECSA], [2019-2022]

Quality Specialist [ETECSA], [2019]

Telephone Service Installer (Wiring, Fiber, Radium bases) [ETECSA], [2016-2018]

Instructor [ETECSA], [2017]

Telephone Service Executive [ETECSA], [2016]

Telephone Wiring Tester [ETECSA], [2004-2012]

Sales and Call Center Executive [ERECSA], [2004]

Business sector: Telecommunications and Informatics

EDUCATION:

Graduated from Computer Engineering and Telecommunications (BS) Higher Technician (2015)

Technician in Telephone Systems (2004)

POSTGRADUATE COURSES:

Oracle Database Tuning (2021)

Data Center Security (2021)

Huawei GPON Network Planning and Design (Taught at Huawei University, Hangzhou, China) (2018-2019)

Postgraduate in Financial Economic Management (2018)

Postgraduate in Advanced Web Programming (2017)

Postgraduate in Computer Security (2017)

Postgraduate in Advanced Software Engineering (2017)

AutoCAD 2D for Exterior Plant - Advanced Course (2017)

AutoCAD 2D for Exterior Plant - Basic Course (2017)

Postgraduate in Networks and Data Transmission (2017)

Postgraduate in English II (2016)

Postgraduate in PostgreSQL (2016)

SAP MM (Materials Management) (2016)

Postgraduate in Data Mining (2016)

Postgraduate in English I (2016)

Flexible Networks (2015)

Marketing Management (2015)

Business Management (2015)

Electrical Measurements (2011)

Exterior Plant for Subscribers (2010)

Customer Service Executive Training Program (2009)

SKILLS:

Communication: Oral and good written communication skills, acquired in my experience as a Sales Executive and Call Center Executive

Organizational/Managerial: Planning and teamwork skills, acquired through my work experience directing technological installation projects and organizing work brigades.

Job-related: Good command of quality control processes (I have been responsible for quality auditing and creating quality manuals)

Digital: Good management of the Microsoft Office Package and other applications in general, such as ERP Systems

Other: Good Telephone Wiring Tester

LANGUAGES:

Spanish (native)

English

French (listening and reading at level A1, speaking and writing at level A1)

ADDITIONAL INFORMATION:

Drafting and Design of the Quality Manual of the "Technological Installations Directorate" in the company Etecsa.

Publications, Presentations, Projects, Conferences, Seminars, Honors and Awards, Memberships, References, Citations, Courses, Certifications.

Contact this candidate