Support Specialist Customer

Torrey D. Naylor, MCSE

Senior Systems Engineer Professional Profile

**** *. ****** ***.

Denver CO 80227 303-***-****

*******@*****.***

Tools & Technologies at a Glance

SharePoint 2007, 2010, 2013/Office 365 - Farm Engineering, Migrations, DR

Exchange 5.x/2000/2003/2007/2010/2013/2019 Online EXO – 15 yrs.+ messaging experience

Azure Architecture Active Directory Architecture All Versions All engineering aspects – 10+ yrs.

Windows Server 2019 All Versions back to NT 4.0

Power Shell

SQL Server 2008 R2 2015 2017

Windows 9x, 2000, Vista, XP, 7 & 10

Systems Management Server 1.2/2.0/2003

SMS 2.0 (certified) & 2003

Application Packaging Wise & SMS MS Office

Managed Solution Provider, LeafTech Consulting February 2023 to Present

Managed/Microsoft Solution Provider as a consultant

Designed and provisioned Microsoft Intune

Managed Identity solutions with Azure

Microsoft Exchange Online Hybrid Support Engineer, Collabera/Microsoft August 2022 to December 2022

Tier 3 Customer Support Specialist for Microsoft, Exchange Online

Microsoft Exchange Hybrid support for large Microsoft365 tenants

Senior Systems Engineer, Parker Computer Engineering June 2021 to August 2022

For a local Architecture firm consolidated several Active Directory Forests into one subdomain with an empty root

Used PowerShell to report on SharePoint site sizes and user counts

Outlined a high-level approach to migrating Exchange 2007 to the cloud using a staged migration path with PowerShell scripts from Microsoft

Senior Systems Engineer, SharePoint - Progressive Insurance January 2016 to June 2021

Tier 4 design and support / Engineering for SharePoint 2007, 2013

Tier 3 support and design for Office 365 Online

Handled migration from SharePoint 2007 (MOSS) to SharePoint 2013

Implemented, Tested and Supported changes/additions promoting from 5 environments (Test, Dev, QA/Latency, to Production)

Senior Solution Architect, Parker Computer Engineering March 2015 to January 2016

For a local law firm, executed an Active Directory 2008 cross forest migration maintaining SID history

Migrated Exchange 2010 mailboxes cross forests

Utilized a VM as a temporary domain controller during the migration, and PowerShell where applicable for the object and mailbox moves.

Users are organized in a specific OU structure for domain security and an in house application needing special security

Infrastructure Teach Arch Team Lead, Accenture Federal Services June 2012 to February 2015

As engineering and team lead, Migrated 500+ sites from SharePoint 2007 to SharePoint 2010 across domains

Supported total of 6 farms, with one farm serving 5000+ users across 478 sites

Built automated SharePoint 2010 installs via the CodePlex tools, and an automated SQL installation

Established a yearly patching routine for all SharePoint farms in the organization with minimal downtime

Designing a Disaster Recovery SharePoint site utilizing SQL log shipping

Utilized Power Shell to script weekly maintenance, and health checks

Migrated 5K+ mailboxes across domains from Exchange 2010 to 2013

Migrated several thousand mailboxes out of Microsoft’s BPOS environment into Exchange 2010

Consultant, Avanade ASR team May 2010 to June 2012

Tier 3 support for a large Federal ASP environment with unique security requirements. Supporting more than 5K mailboxes, 480 SharePoint 2007 Team Services sites, and 186 BES users

For a local Resort company migrated all Active Directory objects and Mail to parent companies Active Directory and Exchange 2007 using the Quest Migration Manager for Exchange and Active Directory 8.6

Consultant, Parker Computer Engineering/Catapult Systems November 2009 to March 2010

Building a roadmap that will guide a local airline through an 8000+ nodes Active Directory migration into the parent company forest

Senior engineer on mailbox migrations from the other airlines into a local airlines Exchange 2003 organization

Fixed permission issues with Microsoft Office SharePoint Services (MOSS), redesigned the security model and documented the MOSS environment.

Currently transitioning the company SharePoint site to a new server with the new security model and site templates in place

Migration from Exchange 2003 to 2007 vs 2010 comparative analysis

Senior Solution Architect, Parker Computer Engineering April 2009 to November 2009

Complete network migration for a local electric company, moving from Exchange 2003 and Active Directory 2003 across two local offices

Developed a DR strategy and new security model for a local electric company

Managed and maintained a Denver based law firm network

Microsoft Engineer II / Exchange Team Lead, Catholic Health Initiatives October 2008 to April 2009

For a 48,000 Mailbox Organization, Managed the day-to-day operations and level 3 issue resolutions.

Collapsed 2 sites within the Exchange Organization for centralization

Facilitated weekly team meetings for project status and housekeeping

Detailed and defined the approach for migrating to Exchange 2007 in a centralized environment

Administered the Tumbleweed encryption system

Coordinated with other departments for large projects

Senior Systems Engineer, Springbok Services October 2007 to August 2008

Implemented an EMC Celerra SAN environment, 10tb with a production site and replicated disaster recovery site

Implemented Microsoft Operations Manager 2005 with a SQL 2005 backend

Implemented Systems Management Server 2003 with the ITMU for all Microsoft systems management

Troubleshot and re-configured the local Active Directory environment including Sites & Services, GPO placement/design, and Group construction

Senior Solution Architect, T3 Services February 2007 to October 2007

Migrated a local investment firm from Exchange 2003 to Exchange 2007, and a pristine Active Directory 2003 environment

Centralized and redesigned the network topology for a local architecture firm from Small Business Server 2003 into standalone roles, as well as a single Active Directory/ Exchange / Share point environment

Notes/Domino R6 to Exchange 2003 migration for a local law firm

Core Infrastructure Manager, Quovadx INC October 2005 to February 2007

For an international medical software company, I centralized their network as their Core Infrastructure manager with a team of 5 resources.

Collapsed 5 NT4.0 domains into one root domain within Active Directory 2003, migrated their Exchange 5.5 topology to a one Exchange 2003 server organization.

Moved multiple single servers into a centralized environment at a Co-Lo facility utilizing an IBM Blade center, and VMWare for all server roles that made sense for.

Solution Architect/Senior Consultant, Immedient/INS April 2003 to October 2005

Migrated an international Agricultural company with 3000 nodes from NT 4.0 to Active Directory 2003, and from Exchange 5.5 to Exchange 2003 architecture. This included redistributing domain controllers, moving the Citrix presence to a different city.

Designed a Terminal Services 2003 server farm for Boulder County

Re-designed the SMS topology for an herbal company in Boulder, packaging multiple applications for deployment

Solutions Architect for the state of WY Active Directory planning committee. Devised a single domain & forest architecture for all state departments they were collectively comfortable with, drastically reducing hardware and operating overhead.

Senior Architect for a Business Desktop Deployment, with XP Professional SP2, where several thousand desktops were rebuilt, basic applications installed, and the computer self-ghosted itself to achieve a subsequent rebuild time of less than 15 minutes. Saving a local building company over $200,000 over the next two years.

Senior SMS support engineer for the Department of The Interior/Bureau of Land Management at the Denver Federal Center. Support the entire SMS infrastructure from an upgrade of SMS2003 to scripting packages for 14,000 node deployments.

Senior Systems Engineer for a 14,000 node migration from Lotus Notes to Exchange 2000 for the Department of the Interior/ Bureau of Land Management.

Senior Engineer for a 3000 client Novell to Microsoft migration and a Denver Area healthcare organization. Designed and developed scripts to baseline and automate the desktop migration saving an estimated $40,000 of man-hour savings. Additionally coordinated all of the application migrations, with redesign of 60% of the applications to run on Microsoft servers from Novell servers. Used SMS Installer & Wise Installer for all desktop changes.

Enterprise Sr. Systems Engineer, AT&T Broadband May 2001 to February 2003

Project Manager and Tech Lead for an Exchange Server 5.5 consolidation project collapsing two Exchange Organizations, totaling 45,000 mailboxes, for a National cable company. Developed an industry first script that modifies local profiles resulting in 1.2 Million of projected savings. Used SMS Installer & Wise Installer for all desktop changes.

Project lead for a mailbox cleanup effort resulting in deletion of 13,000 mailboxes, which greatly increased the accuracy of the Global Address List, and realized over 60Gb of total disk space savings.

Technical Lead for a national cable company to stabilize all their 100+ Exchange 5.5 servers including multiple service packs (automated), capacity planning and forward looking considerations for Exchange 2000. This Resulted in the stabilized Exchange Organization exceeding the MTTR uptime metrics for the FIRST time, in company history compared to its partner Exchange Organization.

Solution Architect/Senior Consultant, Immedient October 2000 to May 2001

Performed various Rapid Infrastructure Assessments for several Denver companies including Exchange 5.5 redesigns and Windows 2000 Active Directory engineering. Drafted several Best Practices documents and Service Offerings reducing analysis time by 65% for Immedient’s infrastructure clients.

Lead Solutions Architect for a Windows 2000 upgrade on a 2100 node network for a Denver based hospital. This was implemented in 2.5 weeks, the fastest time in Microsoft Denver’s history. Used an Empty Root design to satisfy HIPAA security requirements and scalability. Executed with ZERO impact to the user community.

Solution Architect, Interlink Group Inc. August 99 to October 2000

Designed, implemented, and scaled infrastructure requirements for a 3-Tier Windows DNA web-based application based on Windows 2000 Advanced Server, ADSI queries and DMZ security zones utilizing the security of a CISCO PIX firewall, port conduits and separated Active Directory forests. Developed ACL based architecture for the SQL developers enabling the application to produce over 270 different, automatically updated, security views rather than generating 270 Active Directory groups, saving a projected tripling of Network Administration time.

Solution Architect for Y2K remeadiation of a Denver based hospital. In 6 Months, engineered a Microsoft Systems Management Server 2.0 rollout and High End inventory tools for remeadiation to 2300 nodes of 100+ applications and 30+ servers resulting in 2 years of saved man-hours per an external audit of the project. Programmed completely automated BIOS flash scripts for over 600 desktops.

Designed internal Windows 2000 Active Directory for Interlink Group based on a business model of geographic administration and various bandwidth constraints

Team lead for internal Windows 2000 Professional deployment utilizing Microsoft’s unattended install methodologies. This included rollout of the desktop OS, and Group Policy Objects design

Systems Engineer, Cyprus Amax Minerals Company, Denver Feb 96 to July 99

Redesigned Enterprise Exchange infrastructure reducing corruption and downtime by 85% for an International Minerals company.

Technical lead in 2000+ seat migration to Exchange 5.5 & Outlook 98 from MS Mail 3.2

Developed custom solution for automating generation of 2000+ mail profiles which reduced deployment time and costs by 75%

Migrated Novell 4.11 to NT Server 4 for 2000 seats & 3.12 to 4.11 for 3000+ nodes

Lead Architect for 5000+ node rollout of Windows 95 internationally

Other Related Career Histories

Systems Engineer, Janus Mutual Funds, Denver Nov 98 to Feb 99

Assistant IS Manager/Network Administrator, Pueblo Bank & Trust, Pueblo, Colorado Aug 92 to Dec 95

Certifications

MCP Number can be provided upon interview

Microsoft Certified Systems Engineer, Certified since 1998 Microsoft Systems Management Server 2.0 Microsoft Exchange Server 5.5 Microsoft Windows 2000 Server & Professional, Active Directory

Studied Philosophy & Biochemistry, University of Southern Colorado, Pueblo, Colorado Apr 90

Awards

National Award for Creative Microsoft Solutions while with Immedient - 2003

National Employee of the Year, Alternative Resources Corporation 1996

Service Quality Recognition – 8 times, Cyprus Amax Minerals Company 1996 – 1998

Recipient of the Quarterly Solution Partnership Core Competency Award – July 2000 from Interlink Group Inc.

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