Aaron Boncajes

San Pablo City, Laguna

091********

adxaqn@r.postjobfree.com

aaronboncajes

Work Experience

SEPTEMBER 21 2020 – JULY 24 2021

Quality Assurance Staff / PH Global Jet Express Inc, San Pablo City

Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority.

Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process, and service knowledge.

Ability to communicate both written and orally, accurately, and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations.

Perform necessary research and work cross functionally to identify and suggestion process improvements for problem resolution as observed via audit process.

Mentors new team members and encourages sharing among the QA team functions.

Supports projects required for servicing customers and Stericycle business Quality improvement initiatives.

Provides feedback to QA supervisor suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction.

Remain proficient and current with customer service skills by answering customer calls.

Performs other related duties as required or requested.

JULY 2016 – MARCH 2020

Operator/Driver / Grab Philippines, Makati City

When I left the corporate world, I choose to drive for a ride hailing company based in Manila. As a driver of Grab, I am picking up passengers, transporting clients between places, and keeping my vehicle in good condition. Also, driving safely, obeying the traffic laws, and respecting the rights of other drivers. At the same time while driving for Grab I am a Volunteer Medic/Responder. Since most of the time I spend my time on the road I am exposed to different types of accident.

JUNE 2014 – DECEMBER 2015

Helpdesk Analyst / United Health Group, Taguig City

I worked as a Technical Support Representative for Optum Cloud. We provide services and assistance to our USA based healthcare providers using our cloud-based portal.

MARCH 2013 – JULY 2013

Adviser / ACS of the Philippines, Inc., a Xerox Company, Pasay City

I worked as an Adviser for Time Warner cable. We provide assistance and technical assistance issues regarding modems and routers, internet connection issues and email advice and assistance.

JULY 2010 – MAY 2012

Helpdesk Analyst / CONVERGYS PHILIPPINES, Makati City

I worked with CISCO organization within Convergys. We provide technical support for employees who uses Cisco phones worldwide such as teleconferencing; Outlook conferencing; assistance with email accounts and troubleshoots some known issues.

DECEMBER 2008 – MAY 2010

Technical Support Representative / Sutherland Global Services, Taguig City

As a technical representative, we support and troubleshoots internet connection either LAN or WLAN; assistance on setting up TV configuration.

OCTOBER 2007 – OCTOBER 2008

Technical Support Representative / Teleperformance, Pasig City/Sucat

I’ve been in two different accounts during my stay with Teleperformance.

First is, SanDisk which is an external storage device. We troubleshoot computer and devices which has issue with our external device.

Second is, Time Warner Cable. Since this is an internet service provider, we troubleshoot modem and router issues; assistance on internet browser issues and assistance on emails.

OCTOBER 4 2006 – FEBRUARY 5 2007

Production Line Worker / NXP Semiconductors, Cabuyao

As a Production line worker my main role is to make sure that machine creating modules that I am assigned to is perfectly working from the front line up to the end of the production line. I was able to get certified on 8 machines on our production line, in which caters semiconductors products in Australia.

DECEMBER 8 2004 – SEPTEMBER 27 2006

Encoder / Nature’s Wealth Health Food Products, San Pablo City

Our company sell organic products. My main task is to encode, compile, sort and processed the data of all the members of our company. Also, I maintain the company databases and client files.

Education

JUNE 17, 2022 – JUNE 19, 2022

The Cleaner’s Depot Detailing Academy

The Cleaner’s Depot, South Triangle, Quezon City

NOVEMBER 17, 2021 – DECEMBER 28, 2021

National Certificate II in Shielded Metal Arc Welding

Cruzedal Training and Assessment Center Inc. San Pablo City Laguna

AUGUST 4, 2021 – SEPTEMBER 14, 2021

National Certificate I in Shielded Metal Arc Welding

Cruzedal Training and Assessment Center Inc. San Pablo City Laguna

JUNE 2002 – APRIL 2004

Associate in Computer Technology / Systems Technology Institute, San Pablo City

JUNE 1998 – MARCH 2002

Secondary / Kintner Christian Academy, San Pablo City

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