Service Representative Center

Diona Calmese

SUMMARY

EXPERIENCE

Chazlisters May 2016 - Present

Serving food to customers. Serving at least 1000s of customers. Staying in compliance of state laws regarding sanitation, health, and liquor. Preparing food and beverages for customer. Cash handling. Promote great energy, food/beverages, to our customers. Sedgwick April 2021 - December 2021

Managed high call volume with tact and professionalism regarding LOA and STD benefits. Provide client with benefit amount and FMLA laws and regulation. Documented paperwork as well as fax, email, and mail paperwork.

Teleperformance September 2019 - February

2020

Developed all process controls and metrics for daily management of the Call Center. Met or exceeded service and quality standards every review period. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases. EDUCATION

Motivated customer service specialist with over 11 years retail experience in a fast-paced, team-based environment. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Bachelor's degree, Human Resource Management

**************@*****.*** https://www.linkedin.com/in/dscalmese Server/Bartender

Customer Service Representative

Customer Service Representative

Franklin University 2019 - 2023

SKILLS

• Contact Centers

• Troubleshooting

• Customer Service

• Typing

• Customer Support

• Customer Service Representatives

• Phone Etiquette

• Cash Handling

• Microsoft Office

• Technical Support

Certificate, Electronics and Computer Technology

High School Diploma,

C-TEC of Licking County 2010 - 2012

Licking Heights High School 2008 - 2012

Email : **************@*****.***

Address : Columbus, Ohio, United States

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