Data Center Technicians

ADRIAN HEWITT

Silver Spring, MD ***** 202-***-**** **************@*****.***

Data Center Technician, 04/2022 - Current

Amazon Web Services – Chantilly, VA

Monitoring and performing on-going maintenance on servers and network equipment Running hardware diagnostics and replacing failing parts in a timely manner Upgrading internal system components, including CPUs, memory, hard drives, and network cables Protecting company data by preventing the overheating of data center components. Customer Service Representative, 07/2021 - 04/2022 Amazon – Rockville, MD

Communicating with customers directly via phone and email Resolving conflicts and setting appropriate expectations with customers Clearly understanding and responding appropriately to issues that customers present. Provided primary customer support to internal and external customers. Carpentry and Masonry Specialist, 09/2014 - Current Army National Guard MD – Reisterstown, MD

Examine and inspect work progress, equipment, and construction sites to verify safety and to ensure that specifications are met

Aided workers engaged in construction or extraction activities, using hand tools or other equipment. Completed tasks according to technical document requirements and specifications to work with accuracy. Associate of Applied Science: Information Technology, Expected in 05/2023 Prince George's Community College - Upper Marlboro, MD GPA: 3.2

Relevant Coursework:

Linux Administration & Cloud + Preparation

Relevant Coursework: Network+ Preparation & Intro to Python Critical Thinking

Client Requirements

Equipment Servicing

Complex Problem-Solving

Hardware Diagnostics

Computer Hardware Troubleshooting

Security Clearance, Secret, Active

WORK HISTORY

EDUCATION

SKILLS

ADDITIONAL INFORMATION

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