Customer Service Resources Manager

ALEXANDER E. CHIOCO

Email Add: *****@*****.***

Alternate Email : *******@************.***

Mobile #: +974 – 50539873/ 33941031

Objectives:

To be part of the company that will enhance my potentials. Acquire more knowledge and develop new skills in my chosen field that will contribute to the company’s growth as well as to be productive, loyal and responsible employee.

Other Qualifications

Highly hospitable and customer excellence oriented.

Knows how to drive & with a driving license.

Willing to work in a multi-national environment always ready to take up a challenge

Flexible in working hours.

DRIVER FISHER APPLE T AND EVENT MANAGEMENT

DUTIES and RESPONSIBILITIES

Pick up and Drop in airport guest and staff fisher applet

Deliver invoices, mail, and documenttender bond

Deposit cheque and collect money after event

Pick up the tender bond every event in Qatar like in Qatar Olympic committee

Work Experiences:

May 31, 2017 to June 15, 2018 Merchandiser /Saleman

Sales Executive

Tashgeel, Construction and services &W.l.l

Doha, Qatar

Check the items/stocks in the store and refill the lacking.

Inventory every end of the month.

Visit the assigned supermarket to check the stocks on display and make order if needed.

Report daily to sales manager .

May 12, 2015 to December 31, 2016 IPD Waiter /Cashier

Aspire logistics

Doha, Qatar

Ensure how many inpatients admitted.

Make sure mis en place in all the rooms are complete.

Responsible in giving inpatient menu and taking orders.

Ensure that the patient is not diabetic, allergic to some specific food,vegetarian while taking the orders.

Serve the food in the patient room.

Responsible for stocks inventory and make sure fridge stocks is up to date and not expired.

Responsible in entering food orders in the POS machine

Do the sales report and end of shift report

August 08, 2008 to January 2013 Service Staff / Cashier

Aspire Academy for Sports Excellence

Doha, Qatar

Duties and Responsibilities

Making set up of the buffet for breakfast and lunch as per duty schedule (salad bar, hot food and pastry).

Attending and giving all the needs of the student, national teams, visiting athletes (international) and staff with the quality of service.

Helps to set up the function requirements (table napkins, cutleries, plate etc.)

Responsible for packing snacks requested by our nutritionist and dietician.

Checking stocks and maintain the temperature of the food from receiving to dispatching all the time.

Performing our duty on all the events in Aspire Dome as per our schedule.

November 2005 – August 2008 Butler Cum Driver Mr. Ibrahim Jaidah

Arab Engineering Bureau

Doha, Qatar

Duties and Responsibilities

Preparation of mis-en place of the Managing director’s office as well as the General Managers Office.

Checking of incoming memo & distribute/deliver to its designated department.

Maintain cleanliness of the Managing Directors & General Managers office.

Providing effective supervision of all food and beverages service.

Check the daily and clean inside and outside

Maintain safe method of communication and traffic violations all time check the stimara of vehicle

December 2002 – November 2005 Supervisor

Rydges Plaza

Doha, Qatar

Duties and Responsibilities

Attend to customer complaints or issues, resolving matter as expediently as possible.

Supervise oversees food preparation, food storage and dining areas.

Ensuring that the facility remains in compliance with safety regulation and health codes.

Performs the duties of a human resources manager, recruiting, hiring training and terminating staff members. Performs management and disciplinary actions are administered as required ensure compliance to all staff and perform work according hotel policy and procedure.

Supervise all kitchen and dining room activities and ensure optimal quality of all production.

Coordinate with the guest to maintain customer satisfaction.

Analyze customer requirements and provide efficient response.

March 2000 – May 2001 Service Staff / cashier

The Diplomac Club

Doha, Qatar

Duties and Responsibilities

Ensure personal grooming and club uniform to the required standard.

Attend to guest inquiries and take order.

Take customer order in a polite and smart manner

Present menu and suggest appropriate main course.

Relays the order to kitchen and service bars

Serve meals according to formal etiquette

Attending the needs and queries of the customers

Observe and respond to any additional requests

Maintain enthusiasm at all times.

October 1991 – May 1998 Supervisor

Le Meriden Hotel Sea Food Market Restaurant

Dubai, U.A.E.

Duties and Responsibilities

Responsible and assisting the manager in preparing the menu as well as pricelist.

Serve dishes at tables according to order.

Attended monthly staff meeting and training sessions.

Assisted the manager to clean and close the restaurant after the hours.

Responsible for dining services, banquettes & outside catering.

Educational Background:

1988 –1990 Rizal Technology University Philippines

Bachelor of Computer Technology

2nd College

1984 –1988 Carit-and Barangay High School

Secondary School diploma

Training & Attendee:

Al Bawasil Camp (Aspire Academy)

Food Safety In Catering (Aspire Academy)

Nutrition Basics Course (Aspire Academy)

Customer Service Training (Abbey Training Services)

9th Islamic summit Conference (Doha, Qatar)

F & B Service training (Diplomatic Club)

HACCP (Aspire Academy)

Qatar National Day festivities Darb Al S aai Dec 18 2013 10 days volunteer

National Sports Days Feb 11 2014 4 days volunteer

Personal Information:

Date of Birth : January 30, 1970

Nationality : Filipino

Religion : Roman Catholic

Visa Status : Family Visit Visa

Marital Status : Married

Passport Number : EB4921206

Wife Name : MaryJane T. Chioco

No. of Kids : Three (3)

Language spoken : English and Tagalog

I hereby certify that the above information is true and correct to the best of my knowledge.

Alexander E. Chioco

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