Data Entry Collections Representative

Taneisha Johnson

Azle, TX *****

****************@*****.***

+1-682-***-****

Authorized to work in the US for any employer

Work Experience

Data Entry Analyst

Ceris Corvel - Fort Worth, TX

July 2018 to Present

Entering medical bills.

Billing / Coding

Excel

Detail oriented

Trainer Coordinator

Electronic Security Association - Irving, TX

March 2016 to June 2016

Answered inbound calls regarding questions about ESA. Filed paperwork, faxed paperwork, copied paperwork, excel work, scanned paperwork and emailed students and Instructors. Collections Representative

Silverleaf resorts - North Richland Hills, TX

April 2012 to November 2014

Inbound/Outbound collections both manually and on a dialer Manage a One Million dollar portfolio which includes owners with multiple accounts Late stage and Legal Collections

Responsible for escalated call resolution

Skip tracing

Quality Assurance

Required to work 150 plus accounts per day

Maintain proficiency in setting my personal goals and achieving them while managing my workload Various tasks assigned by upper management

Collections Specialist II

Santander consumer usa - North Richland Hills, TX

January 2011 to February 2012

Inbound/Outbound collections both manually and on a dialer Worked accounts 1-60 days delinquent on automobile loans All aspects of customer service

Responsible for setting up payment plans both beneficial for the consumer and the company Followed up on accounts set up on deferments tt]o ensure payments arrangements are kept Recovering insufficient payments

Collections Representative

Citi financial - Coppell, TX

October 2007 to August 2010

Inbound/Outbound collections both manually and on a dialer Collections on Personal loans 1-90 days delinquent All aspects of customer service

Responsible for finding a viable solution for customers in a provable hardship situation including but not limited to interest rate reductions, deferments and payment plans Verification of credit protection plans

Skills

• Typing

• Data Entry

• Microsoft Excel

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