Data Entry Services Specialist

Tina Sherryl DeLozier

************@*****.*** 918-***-**** 6950 E 20th Pl, Tulsa, OK 74112

Professional Summary Motivated Social Services Case Manager Displaying high level of flexibility, adaptability, and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one settings using phone, computer, and in person venues. Maintain efficient program operations by applying strong document management and resource coordination skills to da-to-day needs. Conscientiously addresses any need and resolves concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Flexible hard worker ready to learn and contribute to team success. Looking for employment in remote typing or data entry positions. Five years’ experience with remote employment.

Skills Conflict resolution MS office

Cultural Awareness Excellent work ethic

Multitasking abilities Responsible

Computer skills Organization and time management

Customer service Interpersonal communication

Verbal and written communication Phone skills

Experience Oklahoma Department of Human Services

Muskogee / Tulsa

Social Services Specialist II

12/2008 – present

Maintained thorough and accurate records using various apps and screens.

Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

Educated customers on various resources, services, and programs to maximize benefits.

Answered questions and responded to inquiries to deliver high level of service to clients

Answered numerous inbound calls and emails, performed numerous outbound calls and email daily

Use of computer softphone, Microsoft office 365, Word and PDF files, spreadsheets, TEAMS and Zoom.

Muskogee Fire Department

Muskogee, Ok

Dispatcher

01/2008 – 12/ 2008

Kept detailed and updated records of calls in physical and electronic databases

Conducted driver dispatching, route planning and vehicle tracking for 6 drivers Education and Training Warner High School

Warner, OK

High School Diploma 5/1981

Northeastern State University

Tahlequah, OK

Bachelor of Arts in Psychology 12/2007

References Miranda Dallis 918-***-****, Muskogee, OK, Veteran’s Affairs employee Diane Nichols 918-***-****, Muskogee, OK, Department of Human Services Jessica Bias 918-***-****, Muskogee, OK, Muskogee Housing Authority

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