Data Entry Inventory Specialist

Terry L. Johnson

585-***-****

*******@*****.***

EDUCATION

University of Phoenix Currently enrolled – B.A. Business Administration, concentration in H.R minor in Psychology

Major GPA:3.6/4.0 Overall GPA: 3.1/4.0

SUMMARY OF QUALIFICATIONS

Skilled at performance & project management

Excellent oral and written skills with a focus on social media and recruiting sites. Expertise in personnel placement, safety & production

Positive, resourceful, highly motivated, dependable & deadline driven

Proven ability to manage all levels of multiple projects

EXPERIENCE

Aerotek 100 Corp Rochester, NY 14623 10/ 2019 - current

Client Services

Subcontractor for NYS Department of Health Coronavirus Hotline & BCBS

Assisting customers with coverage issues and pandemic concerns

Maintained knowledge of pandemic regulations to assist individuals with inoculations, booster requirements and service locations

Properly detailed information into computer system per NYS guidelines

Spectrum Rochester, NY 1/2018- 4/25/2019

RSC 1 Dispatcher 1

Troubleshooted cable problems using judgement and interpersonal skills to assist the technicians

Change codes and send signals to boxes to correct issues and provide excellent customer service

Provided new hire training and documented progress for management

Concentrix Pittsford, NY 3/2016 - 12/2017

Operations Representative

Technical support and ops for Mercedes-Benz/M-Brace/ Verizon

Conducted quality procedures to maximize customer service, registration, sales, and satisfaction

Mavis/Cole Muffler Rochester, NY 10/2012- 8/2015

Service Manager

Interviewed, hired, and supervised over 6 Techs

Implemented workflow SOP to increase production by 15% and increase customer satisfaction

Created a culture that decreased turnover by increasing overall communication and individual Personal development counseling

TransTech Kansas City, MO & Savannah, GA 8/2004 to 10/2012

Parts Manager/Inventory Specialist

Taught (VMS) Vehicle Management Systems to Staff & Crewmembers

Organized & set up computers systems & regulations.

Recruited, Interviewed, hired and Supervised mechanics

Increased quality & production by 30% and reduced shrink with loss mitigation techniques

Developed, implemented programs to maximize customer satisfaction

COMPUTER SKILLS

• Java, Visual Basic, Data Entry, VMS

• MS Excel, Word, PowerPoint

• MS Access, MySQL, Oracle,

• AutoCAD, SolidWorks

• MATLAB, Mathematica

• Windows, Linux, Mac OS

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