**** ***** ****** ****

Las Vegas, Nevada *****

725-***-****

adxams@r.postjobfree.com

Adriana M. Bryant

Objective

To obtain employment for a company with room for advancement Education

[2004] Metropolitan Collage Albuquerque, NM

Associates Degree/ Paralegal Studies

Graduated top of my class 4.0 gpa w/honors

[2015] Central New Mexico CC Albuquerque, NM

Psychology UNM Transfer Program

Graduated with 4.0 gpa

[Current] University of New Mexico Albuquerque, NM Current gpa 4.0

Work experience [2019-2021] Hilton Grand Vacations Customer Care Representative

Customer Service

Resolved customer complaints/issues

Booked customer rooms and scheduled presentations

Handled inbound/outbound calls

Make calls to numerous hotels to assist with accommodations

Documented in detail all calls and/or transactions made

[2010-2019] Bon Ami Construction, INC Albuquerque, NM Secretary

Customer Service

Typing up business proposals and invoices

Filing

Answering Phones

Call business for material pricing

[2009-2014] Three Hotels Albuquerque(Days Inn Super 8 Travel Lodge) Albuquerque, NM

Front Desk Clerk/Assistant Manager

Customer Service

Processed cash, credit card and Comdata check payments

Worked with WynGuest POS System

Handle customer complaints

Assign rooms for housekeeping

Maintain accurate log of daily events

Maintained professional and friendly work environment

[2012-2013] Murphy’s Mule Barn A

Customer Service

Maintained safe work environment

Served customers

Hand wrote tickets

Cashier

Processed cash and credit card payments

[2011-2012] Village Inn Albuquerque, NM

Server

Customer Service

Maintained safe and clean work environment

Cashier

Served customers

Processed cash and credit card payments

POS system

[2009-2011] Clean and Clear Bernalillo, NM

Office Cleaner

Customer Service

Clean and maintain a number of office spaces

Maintain accurate time sheets

Driver

[1998-2003] Orvis Albuquerque, NM

Customer Service Representative

Customer Service

Worked in inbound call center taking credit card/check by phone orders.

Taking customer complaints

Placing shipment orders w/ Fed Ex, UPS and The US Postal Service

[1998-2003/2007-2008] Kentucky Fried Chicken Albuquerque, NM/ Bernalillo, NM Cashier/Shift Manager

As Cashier in Albuquerque, NM:

Customer Service

Placed customer orders

Counted cash drawers

Prep Cook/Packed orders

As Shift Manager in Bernalillo, NM:

Customer Service

Counted safe and bank deposits/balanced drawer

Dealt with customer complaints

Filled in for call-ins in whatever position they worked if no replacement could be made

*References are available upon request

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