Service Representative Customer
Resume:
Las Vegas, Nevada *****
**************@*****.***
Adriana M. Bryant
Objective
To obtain employment for a company with room for advancement Education
[2004] Metropolitan Collage Albuquerque, NM
Associates Degree/ Paralegal Studies
Graduated top of my class 4.0 gpa w/honors
[2015] Central New Mexico CC Albuquerque, NM
Psychology UNM Transfer Program
Graduated with 4.0 gpa
[Current] University of New Mexico Albuquerque, NM Current gpa 4.0
Work experience [2019-2021] Hilton Grand Vacations Customer Care Representative
Customer Service
Resolved customer complaints/issues
Booked customer rooms and scheduled presentations
Handled inbound/outbound calls
Make calls to numerous hotels to assist with accommodations
Documented in detail all calls and/or transactions made
[2010-2019] Bon Ami Construction, INC Albuquerque, NM Secretary
Customer Service
Typing up business proposals and invoices
Filing
Answering Phones
Call business for material pricing
[2009-2014] Three Hotels Albuquerque(Days Inn Super 8 Travel Lodge) Albuquerque, NM
Front Desk Clerk/Assistant Manager
Customer Service
Processed cash, credit card and Comdata check payments
Worked with WynGuest POS System
Handle customer complaints
Assign rooms for housekeeping
Maintain accurate log of daily events
Maintained professional and friendly work environment
[2012-2013] Murphy’s Mule Barn A
Customer Service
Maintained safe work environment
Served customers
Hand wrote tickets
Cashier
Processed cash and credit card payments
[2011-2012] Village Inn Albuquerque, NM
Server
Customer Service
Maintained safe and clean work environment
Cashier
Served customers
Processed cash and credit card payments
POS system
[2009-2011] Clean and Clear Bernalillo, NM
Office Cleaner
Customer Service
Clean and maintain a number of office spaces
Maintain accurate time sheets
Driver
[1998-2003] Orvis Albuquerque, NM
Customer Service Representative
Customer Service
Worked in inbound call center taking credit card/check by phone orders.
Taking customer complaints
Placing shipment orders w/ Fed Ex, UPS and The US Postal Service
[1998-2003/2007-2008] Kentucky Fried Chicken Albuquerque, NM/ Bernalillo, NM Cashier/Shift Manager
As Cashier in Albuquerque, NM:
Customer Service
Placed customer orders
Counted cash drawers
Prep Cook/Packed orders
As Shift Manager in Bernalillo, NM:
Customer Service
Counted safe and bank deposits/balanced drawer
Dealt with customer complaints
Filled in for call-ins in whatever position they worked if no replacement could be made
*References are available upon request
Contact this candidate