Service Representative Customer Support

ROBERTA KAY HUNLEY

*** **** **, ******, ** ***** Cell - 859-***-**** E-mail *******@*****.***

Qualification Summary

My ability to understand the ‘big picture’ allows me to excel in a stress-oriented environment using my communication, problem solving, and customer service skills. Leadership, dedication, and dependability are additional attributes. While having additional transportation experience as an operations coordinator, I’m able to give strong detail to contracts and regulations and also provide support with International documents for both the United States and Canada. My schedule is flexible, and I am willing to travel.

Employment

Churchill Downs, Inc. - Security Officer / Dispatcher August 15, 2022 – now

● Responsible for radio transmissions for all departments at the facility

● Guarded all money transactions and provided guest safety Kroger - Deli Coordinator

November 1, 2019 – August 7, 2022

● Cordinated products and displays for outside vendors St. Elizabeth Home Care - Scheduling Coordinator

February 1, 2018 – June 1, 2018

● Scheduled Nurses for in home health care visits

Penske Logistics / Transfreight LLC - Logistics Coordinator/Transportation Support Administrator

May 20, 2013 – Sept 22, 2017

● Liaison between fleet supervisors and drivers located throughout the United States and Canada

● Web-dispatch for contract carriers; Monitored route information

● Expedited freight, and offered fleet office support

● Notified plants and suppliers of delayed freight and updated delivery times

● Trained employees on policies, procedures, company software and documents

● Insured Federal compliance with all drivers

American Nursing Care - Customer Support Coordinator May 2, 2010 – May 13, 2013

● Coast to coast call center operations for scheduling in home health care nurses

● Resolving patient and staffing daily issues

ROBERTA KAY HUNLEY

Christmas Tree Shops - Retail Merchandiser

January 31, 2007 – May 1, 2010

● Customer Service Representative

● Ordered and set up displays

Comair Inc - Pilot Coordinator

January 3, 1995 – February 5, 2003

● Coordinate pilots flight schedules

● Schedule daily operations

Education

Cincinnati Metropolitan College / Associate Degree in Business Beckfield College

Northern Kentucky University

Stowe Adult Center / GED

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