MELISSA A. HARPER

Remote Customer Service Specialist Accounts Technician Collections & Resolutions Contact Data

**** *** ***** **,

Fieldale, VA 24089

276-***-****

MelissaHarper

adxamd@r.postjobfree.com

adxamd@r.postjobfree.com

Objective Summary

Exploring career change options for Remote Customer Service or Billing Technical Account Ser- vices, where I can apply antecedent customer service skills and training to enhance a company’s communication and issue resolving initiatives. I have had seven (7) years of outstanding commu- nications and collections resolutions experience and training that lend to collaborative team efforts in over-due accounts recovery. I have a tactful manner when dealing with individuals who may not understand the importance of maintain current payments or have fallen on hard-times and need to establish a plan of payment that can ease the continued relationship until regular payments can be resumed.

Additionally, have an admirable and courteous attitude when assisting clients with the look-up of information, bountiful patience and a perceptive way of guiding customers in the right direction when it comes to providing information, instruction or training over the phone of via chat/email. Employment Summary

Husband/Wife Straight Truck Team—Owner/Operator 2013—2017 M&T Transportation Corp. Fieldale, VA

• Well established Husband/Wife CDL Truck Driving Team

• Pick up goods and materials, verify loads for accuracy, and deliver them as instructed. Gen- erally a drop & pickup agreement, at times assisted with Load and unloading cargo.

• Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times. Complete and verify paperwork for accuracy.

• Team driving is a person who drives trucks and splits the driving time with another driver. allows the truck to keep moving while following hours-of-service regulations.

• Planned the trucking routes, load and unload cargo, and ensure all deliveries are made to schedule with minimal damage. Owner operators are paid as business owners rather than employees.

• Responsible for all aspects of their business, including finding their own loads, arranging their own financing, and maintaining their truck.

Customer Service Collections Recovery 2000—2017

Citibank Credit Cards, Citigroup Rewards, (formerly Sears Card) Leansville, NC

• Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit s

• Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required

• Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.

• Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone

• Comply with the strategies designed for Front End, Contribute to the monthly productivity standards of the Business.

• Identify inconsistencies in the Collections systems that affect the products of the clients.

• Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition Contact Data

High School Diploma

Fieldale-Collinsville

High School

Clerical Office Skills

TYPE, 40 WPM

Data Entry 6,000 kph

MS OFFICE: WORD EXCEL

(BASIC)

EMAIL, CHAT

ZOOM & WEB MEETINGS

SOCIAL MEDIA

INTERNET RESEARCH

ACCOUNTING SOFTWARE

CUSTOM SOFTWARE w/ SEARS

& CitiBank

REMOTE EQUIPPED

LAPTOP

HEADSET

DEDICATE OFFIC SPACE

HI-SPEED INTERNET SERVICE

HARDWIRED CONNECTION

FIREWALL SECURITY

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