Service Representative Customer
Resume:
Karen L. Johnson
Batavia, IL *****
************@*******.***
CAREER SUMMARY
A store manager with 20+ years of progressively responsible experience in all phases of retail sales. A dependable, energetic, sales-driven individual with excellent communication and people skills. Demonstrated ability to manage all phases of store operations to ensure maximum sales and profitability.
EXPERIENCE
Century Clinics, Addison, IL 2022 - 2023
Customer Service Representative
Communicated with insurance companies on claim and payment status.
Assisted customers with requesting Covid-19 test kits.
Handled customer inquiries reviewing form submission and confirming correct information was entered. This involved either directing customers to the company website or personally assisting with form completion.
Center for Covid Control, Aurora, IL 2021 - 2022
Location Manager
Responsible for store opening and closing.
Setup and provided a clean and safe environment for walk-in customers.
Worked with patients to complete registration form to receive a Covid-19 test.
Explained to customers the correct method to self-administer the Covid-19 test.
Completed Rapid Antigen processing and e-mailed results to customers.
Labeled and organized PCR test kits and delivered to laboratory for processing.
Scentcerely Yours, Geneva, IL 2020 - 2020
Assistant Manager
Acquired detailed training on store functions to include candle making, reed diffusers, wax melts, room sprays, body mists, body scrubs, and hand soaps.
Responsible for store opening and closing and reconciling cash drawer.
Ensured guests and afterhours parties had a unique store experience by customizing individual signature scents.
Dressbarn, Geneva, IL 2018 - 2019
Part-Time Manager
Maintained compliance with all company policies and procedures.
Ensured store meets all company standards in the areas of merchandising, visual presentation and store maintenance.
Monitored loss prevention through excellent customer service.
Assisted with training and developing of new hires.
Carters, Geneva, IL 2005 - 2018
Store Manager
Trained internal personnel for management positions.
Networked, recruited and developed qualified candidates.
Oversees team to ensure the efficient handling of all merchandise from shipment receipt to replenishment.
Maintained a strong and genuine customer focus while coaching others to succeed.
Assisted with opening new locations by providing hands-on training to new employees.
EDUCATION
College of DuPage, Glen Ellyn, IL
Associate Degree
CERTIFICATIONS
Covid-19 Training and Workforce Development
HIPPA Compliance Training
SARS-CoV-2 Training Workshop
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