Center Representative Service
Resume:
Angela “Angie”Rae
Hilliard, OH 43026
******@***.***
To be able to find a job that helps people in any way that I can. I am a quick learner and will train hard for any job that may come up. Even though I’m disabled I always look for the positive in everything I do.
Skills
Creativity
Leadership
Organization
Problem Solving
Teamwork
Commitment
Experience
FEBRUARY 2019 – APRIL 2023
Receptionist/Associate Team Lead/ Block Advisors /Hilliard, OH
Greeting clients, taking inbound and outbound calls from a multiline phone, filing, maintaining confidentiality, scheduling appointments, balancing cash drawer at end of shift, taking payments from clients. Running the office in an efficient manner.
Ordering supplies, daily reports to upper management. Calling clients to set appointments, diffusing tense situations with clients. Creating staff schedules and attending meetings on Teams. Run reports to keep up to date on how the office is doing overall.
JUNE 2020 – DECEMBER 2023
Call Center Representative/Data Entry/Encoder / Robert Half International / Columbus, OH
Assisting customers with their unemployment needs by answering questions in a timely manner, assisting them with applications, and outstanding issues. Transferring to other departments as needed, time management, proper phone etiquette, using a calm voice, and having empathy towards each of their situations.
Entering data from questionnaire filled out by residents regarding status and care from coordinators in facilities and how they felt regarding technical or computer advances in each facility.
Operating computer equipment to send out online conferences for businesses through either Wirecast or Zoom.
MARCH 2018 – JUNE 2019
Scorer / Pearson / Columbus, OH
Scoring student’s writing assignments for accuracy, content, and language usage. Graded on accuracy of scores based on criteria provided and speed with which the papers are scored.
JANUARY 2008 – JANUARY 2009
Customer Service Representative / Alliance Data Inc. / Columbus, OH
Assisting customers with questions or issues regarding the product they had. Assisting customer with product upgrades.
FEBRUARY 1995 – DECEMBER 2007
Administrative Assistant / Riverside Methodist Hospital/OhioHealth / Columbus, OH
Assisted patients with ADL’s, took vital signs; answered multi-line phones, transcribed doctor’s orders, assisted patients or family members with questions or concerns; assisted supervisor with filing, entering staff schedules in scheduling program, entering staff pay information in payroll system, used MS Office Suite to create documents, spreadsheets, calendars, and many other items, always kept confidentiality. Worked as a PCA, Diabetic Technician, Unit Clerk, and finally as an Administrative Assistant.
Education
APRIL 1990
Bachelor of Science / Central Christian College of the Bible / Moberly, MO
GPA was 2.5. Studied music and christian education so that I could lead choirs and youth groups.
MAY 2007
Masters / University of Phoenix / Columbus, OH
GPA was 3.6. Graduated with an MBA in management.
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