Delivery Driver, Customer service, Administrative, Shuttle service

SHANTEL MACK

PROFESSIONAL SUMMARY

Hardworking employee enthusiastic about learning any job title field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

WORK HISTORY

Delivery Driver, 10/2021 to Current

Uber Eats - Palm Desert, CA

Completed on-time deliveries by choosing best and most efficient routes.

Operated vehicle safely in highly congested areas with no traffic violations.

Completed rush deliveries on tight timetables to satisfy customer needs.

Delivered packages to customer doorsteps and business offices at punctual time that improved ratings to 5 star and increase from 70 to 95% efficiency

Communicated customer complaints, requests and feedback to company management for swift resolution

Completed rush deliveries on tight timetables to satisfy customer needs

Followed corporate procedures to maintain company and customer data confidentiality

Administrative Cashier, 07/2020 to 09/2022

Lowe's - Puyallup, WA

Answered customer inquiries and clarified details regarding charges.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Used POS system to enter orders, process payments and issue receipts.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Monitored self-checkout systems and provided assistance or intervention where required.

Conducted inventory counts by adding each item in stock and documenting in balance software.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Lifted up to 50 pounds at once and used forklift to move heavier loads

Cook Shift Leader, 09/2019 to 10/2019

Puyallup Fair - Puyallup, WA

Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Inspected freezer and refrigerator daily to check and maintain proper temperatures.

Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Supervised and enhanced work of 20-person team producing more than 100 plates per day

Deli Clerk, 01/2016 to 06/2019

Smiths Food And Drug - Las Vegas, NV

Greeted customers at counter to fulfill requests and answer questions.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to maximize productivity and safety.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Made food according to standard recipes with requested changes for customer satisfaction.

Received payment via cash, check, card or mobile payment and processed promptly, resulting in 98% accuracy rate

Merchandise Associate, 04/2012 to 08/2015

Macy's - Palm Desert, CA

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Transported merchandise to sales floor and restocked shelves, racks and bins.

Greeted, serviced and thanked all customers.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Answered customer questions regarding store merchandise, department information and pricing.

Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Arranged consistent shelves, bins and racks at 5 locations by following established planograms

EDUCATION

Certificate Course, Web Design, 06/2020

Shaw Online Academy - Clarksville, TN

GED, 07/2007

Desert Hot Springs High School - Desert Hot Springs, CA

Professional Development: Home improvement

Relevant Coursework: Computer skills & technology

ADDITIONAL INFORMATION

I enjoy operating on computers doing web design, photo and video designing, programming software's, data entry and any additional computer skills I am open to learning.

CONTACT

Address: Indio, CA 92201

Phone: 760-***-****

Email: *********@*****.***

SKILLS

Loading and Unloading

GPS Navigation

Time Management

Delivery and Shipment Records

Delivery Verification

Customer Service

Verbal and Written Communication

Data Protection

Teamwork and Collaboration

Dispatch Communication

Safe Driving Practices

Technology Design

Contact this candidate