Angel Holmes
360-***-**** • ***************@*****.*** • Chehalis, WA 98532
I worked at the VSPOne optical lab for 5 years and it was the most rewarding job I have ever had. I grew a passion for optics and since then I desire and yearn to work in the Optical field. I have a true CARE that people are getting what they need and they want at a quality they deserve. Im fascinated with how the eye works and all that goes behind the scenes in making glasses and lenses. I have a strong interest to learn more about optics to not only provide better customer care but to make the Optical Industry my career. I would love to be able to do that at your establishment.
Summary
Skills • Data Entry
• Team Leadership
• Great Customer Service skills
• Inbound and Outbound Calling
• Attention to Detail
• Responding to Difficult Customers
• Multitasking and Prioritization
• Understanding Customer Needs
• Problem-Solving Abilities
• Patient Care Quality!
• Positive Attitude :)
• Gets along with everyone
• Motivated
05/2020 - 03/2022
Office Manager, Centralia Auction, Centralia, WA
06/2015 - 05/2020
Optical Technician Level II, VSPOne, Lacey, WA
Experience
• Customer service
Oversaw receiving and organizing correspondence, answering and forwarding calls and email communications
•
Provided training to new and current staff to improve employee effectiveness and address areas of weakness.
•
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
•
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems
•
Read new patient glasses prescriptions with lensometer and noted results for treating physician.
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• Entered information into system to update status reports.
• Expedited movement of materials and product through production.
• Provided information to customer service reps on orders of production process Composed and prepared routine correspondence, letters and reports with job-related software.
•
• Inspected lens blanks to detect flaws and verified lens coating thickness.
• Measured mounted and unmounted lenses to verify alignment with precision instruments.
• Inspected eyeglasses and approved or denied
06/2008
High School Diploma
Rochester High School, Rochester, WA
Some College (No Degree), Business Administration And Management/ Theatre Centralia College, Centralia, WA
Education And
Training
References • Philip Summers (former VSP Lab Manager) 934-***-**** ******.*.*******@*****.***
• Mike Glasmann (former associated Centralia Auction) 360-***-**** **********@*****.***