Data Entry Customer Service

Angel Holmes

360-***-**** • ***************@*****.*** • Chehalis, WA 98532

I worked at the VSPOne optical lab for 5 years and it was the most rewarding job I have ever had. I grew a passion for optics and since then I desire and yearn to work in the Optical field. I have a true CARE that people are getting what they need and they want at a quality they deserve. Im fascinated with how the eye works and all that goes behind the scenes in making glasses and lenses. I have a strong interest to learn more about optics to not only provide better customer care but to make the Optical Industry my career. I would love to be able to do that at your establishment.

Summary

Skills • Data Entry

• Team Leadership

• Great Customer Service skills

• Inbound and Outbound Calling

• Attention to Detail

• Responding to Difficult Customers

• Multitasking and Prioritization

• Understanding Customer Needs

• Problem-Solving Abilities

• Patient Care Quality!

• Positive Attitude :)

• Gets along with everyone

• Motivated

05/2020 - 03/2022

Office Manager, Centralia Auction, Centralia, WA

06/2015 - 05/2020

Optical Technician Level II, VSPOne, Lacey, WA

Experience

• Customer service

Oversaw receiving and organizing correspondence, answering and forwarding calls and email communications

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Provided training to new and current staff to improve employee effectiveness and address areas of weakness.

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Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.

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Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems

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Read new patient glasses prescriptions with lensometer and noted results for treating physician.

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• Entered information into system to update status reports.

• Expedited movement of materials and product through production.

• Provided information to customer service reps on orders of production process Composed and prepared routine correspondence, letters and reports with job-related software.

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• Inspected lens blanks to detect flaws and verified lens coating thickness.

• Measured mounted and unmounted lenses to verify alignment with precision instruments.

• Inspected eyeglasses and approved or denied

06/2008

High School Diploma

Rochester High School, Rochester, WA

Some College (No Degree), Business Administration And Management/ Theatre Centralia College, Centralia, WA

Education And

Training

References • Philip Summers (former VSP Lab Manager) 934-***-**** ******.*.*******@*****.***

• Mike Glasmann (former associated Centralia Auction) 360-***-**** **********@*****.***

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