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Data Entry Customer Service

Location:
Chehalis, WA, 98532
Salary:
17+
Posted:
May 23, 2023

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Resume:

Angel Holmes

360-***-**** • ***************@*****.*** • Chehalis, WA 98532

I worked at the VSPOne optical lab for 5 years and it was the most rewarding job I have ever had. I grew a passion for optics and since then I desire and yearn to work in the Optical field. I have a true CARE that people are getting what they need and they want at a quality they deserve. Im fascinated with how the eye works and all that goes behind the scenes in making glasses and lenses. I have a strong interest to learn more about optics to not only provide better customer care but to make the Optical Industry my career. I would love to be able to do that at your establishment.

Summary

Skills • Data Entry

• Team Leadership

• Great Customer Service skills

• Inbound and Outbound Calling

• Attention to Detail

• Responding to Difficult Customers

• Multitasking and Prioritization

• Understanding Customer Needs

• Problem-Solving Abilities

• Patient Care Quality!

• Positive Attitude :)

• Gets along with everyone

• Motivated

05/2020 - 03/2022

Office Manager, Centralia Auction, Centralia, WA

06/2015 - 05/2020

Optical Technician Level II, VSPOne, Lacey, WA

Experience

• Customer service

Oversaw receiving and organizing correspondence, answering and forwarding calls and email communications

Provided training to new and current staff to improve employee effectiveness and address areas of weakness.

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.

Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems

Read new patient glasses prescriptions with lensometer and noted results for treating physician.

• Entered information into system to update status reports.

• Expedited movement of materials and product through production.

• Provided information to customer service reps on orders of production process Composed and prepared routine correspondence, letters and reports with job-related software.

• Inspected lens blanks to detect flaws and verified lens coating thickness.

• Measured mounted and unmounted lenses to verify alignment with precision instruments.

• Inspected eyeglasses and approved or denied

06/2008

High School Diploma

Rochester High School, Rochester, WA

Some College (No Degree), Business Administration And Management/ Theatre Centralia College, Centralia, WA

Education And

Training

References • Philip Summers (former VSP Lab Manager) 934-***-**** ******.*.*******@*****.***

• Mike Glasmann (former associated Centralia Auction) 360-***-**** **********@*****.***



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